Attachment 1 - Information Technology Provisions.docx

This document contains Information Technology Provisions applicable to a three-year Client Activity Tracking System agreement for the State of California. The provisions establish the technical and operational requirements that vendors must comply with throughout the contract term, including system performance standards, data security protocols, and integration capabilities with existing state systems. The document outlines mandatory IT standards, system accessibility requirements, and technical specifications necessary for the successful delivery and maintenance of the client activity tracking platform.

The IT provisions address critical operational requirements including data protection measures, system uptime guarantees, backup and disaster recovery procedures, and cybersecurity compliance standards. The document specifies vendor responsibilities for system maintenance, security updates, and technical support services. Additionally, the provisions establish requirements for system interoperability with California state infrastructure, user access controls, audit trail maintenance, and reporting capabilities. These provisions ensure that the selected vendor meets California's information technology standards and safeguards sensitive client data throughout the contract period.