City of Phoenix Employee Online Store

The City of Phoenix has issued a Request for Information (RFI) #RFI-26-0064 for an Employee Online Store, seeking comprehensive insights from businesses capable of producing promotional items and managing an online merchandise platform exclusively for City employees. The procurement opportunity spans Maricopa County and targets vendors with expertise in creating and operating an online store selling City-branded merchandise including t-shirts, polo shirts, jackets, water bottles, umbrellas, pens, mugs, tumblers, portfolios, and lapel pins. Key requirements include a robust platform with secure credit card processing, order management, tracking and returns capabilities, multiple shipping options, and customer support features that can integrate with existing City systems like SharePoint and eChris. The RFI was posted on August 1, 2025, with vendor inquiries due by August 20, 2025, and the RFI submittal deadline set for September 10, 2025 at 2:00 pm. Vendors must demonstrate experience in branded merchandise production, online store management, and ability to provide quarterly performance reports, with platform capabilities including promotions, discounts, email marketing, SEO, data security, PCI compliance, and accessibility standards.

This RFI is explicitly a non-binding information gathering exercise and does not constitute a formal solicitation or guarantee of future purchases. No specific set-aside designations or restrictions on responding organizations were explicitly outlined in the documentation. The City may potentially issue a Request for Proposals at a later date based on the responses received. While no incumbent vendors were identified, the RFI emphasizes the need for technological compatibility with existing City systems. The online store platform must support the City of Phoenix's branding guidelines, as detailed in the attached Graphic Standards Manual, which provides comprehensive visual identity standards for municipal communications and design. Importantly, participation in the RFI is voluntary, and any price information submitted will be used only for general comparison purposes. No specific budget range or award value was disclosed in the provided documentation, indicating that this is a preliminary exploration of vendor capabilities for a potential future procurement.