Central reservation system services for the state parks division

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The State of New Mexico, through the Energy, Minerals and Natural Resources Department (EMNRD) State Parks Division and the General Services Department (GSD) State Purchasing Division, is seeking proposals for a Central Reservation System (CRS) to manage reservations for camping sites, yurts, cabins, and other park facilities, as well as sell Annual Day-Use Passes and Annual Camping Permits. The CRS must be accessible via secure web access, include a 24/7 call center, and provide kiosk solutions for on-site services. The contract term is for a minimum of eight years, with two additional one-year renewal options. Key requirements include real-time reservation capabilities, secure payment processing, robust reporting functions, and integration with existing state systems. Respondents must demonstrate relevant experience in CRS design, development, and operations, as well as expertise in fraud detection and compliance with applicable security standards. Proposals are due by July 31, 2024, and the contract is expected to be awarded by September 27, 2024.

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This procurement is open to all qualified offerors, and there is no mention of any set-asides or incumbent vendors. The RFP does not provide information about the funding source or budget for this project. However, the successful contractor will be responsible for all credit card processing fees and will be the merchant of record. The CRS must be fully operational by November 28, 2024, when the current contract expires.