Call Handling Equipment (CHE) Sustainment Equipmen

The Pennsylvania Emergency Management Agency (PEMA) is soliciting qualifications through an Invitation to Qualify (ITQ) for statewide Call Handling Equipment (CHE) Sustainment Equipment and Services, with qualifications accepted electronically through JAGGAER under commodity code 92000000-ITQ-618 through July 29, 2028. Suppliers who meet qualification requirements will be eligible to respond to subsequent Requests for Quotes (RFQ) for specific equipment and service needs.

The scope encompasses End of Life (EOL) and End of Support (EOS) system audits, sustainment plans, equipment, and 24/7/365 maintenance services for legacy Motorola VESTA, Motorola Emergency Call Works, and Intrado Viper CHE systems serving Public Safety Answer Points (PSAPs) across Pennsylvania's 67 counties. Contractors must perform comprehensive system audits; develop 18–24-month sustainment plans to keep legacy systems operational until migration to statewide CHE solutions; furnish and install replacement components; conduct regional kickoff meetings; and implement the plan with full project management oversight. New equipment is required for initial CHE Sustainment Services; remanufactured equipment is limited to replacement of defective equipment after implementation. All products must meet original manufacturer specifications.

Mandatory qualifications include two years of experience in CHE sustainment services; manufacturer certification as an authorized channel partner, certified reseller, or support provider; proof that all personnel have completed manufacturer-required training and obtained necessary certifications; and demonstrated ability to provide sustainment services while incorporating existing PSAP maintenance and support relationships. Personnel must hold manufacturer certifications; project managers must demonstrate project management skills and technical background. Subcontracting is permitted up to 49 percent of services, with subcontracting plans required.

The contract term is two years initial with a one-year renewal option. Contractors must maintain minimum wage of $15.00 per hour (adjusted annually by Consumer Price Index) and comprehensive insurance including Workers' Compensation, Commercial General Liability ($500,000 per person / $2,000,000 per occurrence), Professional Liability ($2,000,000), Cyber Liability ($3,000,000), Completed Operations ($2,000,000), and Comprehensive Crime Insurance ($5,000,000). Suppliers must register as PA Suppliers and create JAGGAER user profiles before submission.