01. Attachment A, 911 CHE Sustainment Questionnaire.pdf

This is a questionnaire attachment for a statewide Call Handling Equipment (CHE) Sustainment Services Invitation to Qualify issued by the Pennsylvania Emergency Management Agency (PEMA). The questionnaire serves as a qualification document that prospective suppliers must complete to demonstrate their capability to provide CHE sustainment equipment and services across Pennsylvania. Suppliers responding to this ITQ must provide detailed information regarding their manufacturer certifications and authorizations, including documentation of their status as authorized channel partners, resellers, or support providers along with certification dates and issuing entities. The submission process requires all offerors to register as a PA Supplier through the state portal, create a user profile within the JAGGAER procurement portal, and select Commodity Code 92000000-ITQ-618. Qualifications will only be accepted electronically through JAGGAER, with technical support available through the JAGGAER helpline.

Suppliers must disclose any geographic limitations or service gaps by identifying counties or regions where they are either not authorized by CHE manufacturers to perform required services or do not wish to offer services. Additionally, suppliers must clearly articulate any limitations regarding their capacity to provide required services simultaneously across multiple Public Safety Answering Points or regions. Suppliers that successfully meet the qualifications through this ITQ process will be awarded qualification status and may be eligible to respond to subsequent Requests for Quotes (RFQ) for specific equipment and service needs. No pricing information, set-asides, incumbent details, or contract term specifications are addressed in this questionnaire document, which focuses exclusively on establishing supplier qualifications and service capability parameters.