Automated Teller Machine (ATM) Concession Services

The City of Houston is requesting proposals for Automated Teller Machine Concession Services at George Bush Intercontinental Airport (IAH), William P. Hobby Airport (HOU), the Consolidated Rental Car Facility (CRCF), and City Hall Annex under RFP-2026-0016, with proposals due October 22, 2026.

The contract is structured as a maximum revenue concession arrangement with a five-year term. The concessionaire is responsible for installation, maintenance, operation, and cash replenishment of ATM equipment at all four locations while the City retains ownership of the space and receives a percentage of transaction fees or surcharges; the contractor retains remaining revenue. Respondents must demonstrate experience operating ATM networks at comparable high-traffic venues, maintain appropriate banking licenses and insurance, and comply with all federal and state banking regulations.

Performance standards address cash availability, machine uptime, transaction processing, and customer service response times. The concessionaire must provide regular financial reporting to the City on revenue generation and transaction volumes. The sample agreement specifies equipment standards, security requirements, and liability obligations. A Houston Friendly Standards exhibit applies to the procurement, though specific details of those standards are not accessible in the source material. Proposed unit locations are identified in an exhibit; prospective bidders should reference that document to assess service scope across the four designated sites.