RFP-2026-0016-ATM Concession Services-Final.docx.pdf

This is a Request for Proposal (RFP) issued by the City of Houston for Automated Teller Machine (ATM) Concession Services at four city locations: George Bush Intercontinental Airport (IAH), William P. Hobby Airport (HOU), the Consolidated Rental Car Facility (CRCF), and City Hall Annex. The RFP solicits qualified firms to operate and maintain ATM services at these facilities under a maximum revenue contract term of five years. The proposal must address service delivery at all four locations, including equipment installation, maintenance, cash replenishment, and customer support. Proposals were due on a specified deadline, with award anticipated following evaluation of submissions. The contract structure is designed as a revenue-sharing or concession arrangement rather than a fixed-fee service model.

The RFP operates as a maximum revenue contract, meaning the City of Houston retains a percentage of ATM transaction fees or surcharges generated at each location, with the contractor retaining the remaining revenue. Specific pricing terms, revenue split percentages, and financial performance guarantees are detailed within the proposal requirements. The incumbent operator's performance history and any transition requirements from current services are factors in the evaluation process. Qualified respondents must demonstrate experience operating ATM networks at comparable high-traffic venues, possess appropriate licensing and insurance, and maintain compliance with all applicable banking regulations and City requirements. The contract includes performance standards for cash availability, machine uptime, transaction processing, and customer service response times.