After-Hours Pharmacy Remote Order Entry Services

San Mateo Medical Center (SMMC), a public hospital and clinic system serving San Mateo County, is seeking proposals for After-Hours Pharmacy Remote Order Entry Services. The procurement is specifically targeting a vendor to provide remote medication order entry and verification services during non-standard pharmacy hours: 10 PM to 7 AM on weekdays, 6 PM to 7 AM on weekends and holidays, and 6 PM to 8 AM daily for Correctional Health Services. Proposers must meet several minimum qualifications, including having California-licensed pharmacists, experience with EPIC electronic health records, legal authorization to do business in California, and registration with the System for Award Management (SAM). The selected vendor will be responsible for verifying medication orders, answering clinical questions, performing minor vancomycin dosing, and ensuring compliance with California Pharmacy Law and San Mateo County Health protocols. Evaluation criteria will be weighted 75% on method, approach, experience, and organizational capacity, and 25% on price. The proposal submission deadline is June 26, 2025, at 1:00 PM, with a proposed contract term of five years.

The procurement has specific requirements for vendors, including mandatory comprehensive insurance coverage encompassing cyber liability, general liability, workers' compensation, and professional liability. Contractors must have employees located in the United States, conduct background security checks, provide annual security awareness training, and maintain an incident response plan with breach notification within 24 hours. While no specific set-aside designations for disadvantaged enterprises are explicitly mentioned, the contract includes several compliance requirements such as a Living Wage Ordinance, Section 504 Rehabilitation Act compliance, and strict HIPAA Business Associate Requirements. The contract includes intellectual property provisions where the County of San Mateo retains full ownership of all work products. The estimated budget for this contract opportunity is $1,000,000, with the County reserving the right to accept proposals based on overall best value and potentially conducting interviews with top-scoring proposers to make the final selection.