27-192 BOX-CCMS Application Renewal

Los Angeles County is requesting bids on renewal of the BOX-CCMS (Box Case Management System) application license and related services under RFB IS-27200254-1, with bids due October 21, 2026. The procurement is a continuation of existing services rather than a new implementation.

The scope covers software licensing, maintenance, and support services for the county's case management system. Technical specifications establish system performance standards, security protocols, data management capabilities, and integration requirements with existing county systems, including system uptime guarantees, data backup and recovery procedures, user access controls, audit logging capabilities, and compatibility with county IT security policies. Vendors must demonstrate experience supporting enterprise-level document management systems and provide comprehensive maintenance and support services throughout the contract term.

A Certified Business Enterprise (CBE) form is required as part of the proposal package, establishing eligibility and compliance status for participating vendors under California's enterprise certification framework. Bidders must complete all applicable forms identified in the solicitation, including certifications and representations specified in Appendix A (Purchasing Required Forms).

The pricing structure is based on annual licensing fees and associated maintenance and support costs, which vendors must detail in their bid submissions. The contract term and any renewal options are specified within the full solicitation documents. Los Angeles County may consider incumbent vendor performance and existing service levels when evaluating proposals. Funding is allocated from the county's general operations budget.