UNSPSC 83130100: Communication service

Services provided in connection with the use of wired or wireless communication devices.

UNSPSC 83130100 Communication service is a Class code encompassing the procurement of telecommunications software, platforms, and services that state and local governments use to manage voice systems, unified communications, data networks, and related infrastructure. Recent state and local solicitations under this code show governments acquiring call center software, cloud-based communications solutions, network switching and routing equipment with professional services, wireless and satellite voice and data services, and enterprise unified communications systems. Universities, counties, school districts, state agencies, and municipal utilities are the primary issuing bodies, with repeat activity from Georgia state entities including the University of Georgia, DeKalb County Schools, and the Georgia Department of Administrative Services. The University of Georgia Veterinary Teaching Hospital solicited call center telephone software capable of handling 10,000 monthly calls with multi-agent call handling and customizable routing through RFP 51800ERFP0018072027, due July 31, 2026; Gwinnett County Board of Commissioners requested competitive sealed bids for Citrix Universal Hybrid Multi-Cloud and NetScaler RMA through PE77023NONST2027000000659, due July 20, 2026; and the Washington Military Department issued RFP26-012 for a statewide Computer Aided Dispatch to CAD System connecting five counties with real-time interoperability requirements and $3–4.8 million estimated value, due July 30, 2026.

Activity concentrates in Georgia, Washington, California, Texas, and Florida, reflecting significant state-level unified communications modernization initiatives alongside regional cooperative purchasing vehicles serving multiple school districts and local governments. The City of Tucson solicited AI-powered service automation chatbots for high-volume municipal interactions through the Axia Cooperative purchasing vehicle with $25 million estimated nationwide purchase volume (RFP due July 13, 2026); Jackson County, Georgia issued RFP PE67800NONST2026000000046 for Cisco network switching and routing equipment replacement with professional services and a $1.5 million performance bond requirement, due July 2, 2026; and Region 7 Purchasing Cooperative (Kilgore, Texas) re-bid network systems and supplies catalog discounts (NET2628) with $12.011 million estimated total expenditures and two-year contract term, proposals due July 28, 2026. The Oregon Department of Administrative Services announced participation in the RFxPremier Data Communications cooperative purchasing master agreement led by Montana, supporting 14 awarded contractors for data communications hardware, software, and services across state, K-12, higher education, and local government entities through Participating Addenda effective July 13, 2026. The code captures substantial transactional volume across state infrastructure upgrades, cooperative purchasing vehicles serving multiple jurisdictions, and mission-critical communications modernization efforts, with opportunities spanning competitive sealed bids, RFPs, and cooperative procurement frameworks in nearly every U.S. region.