UNSPSC 83130100: Communication service

Services provided in connection with the use of wired or wireless communication devices.

UNSPSC 83130100 Communication service is a Class code encompassing software platforms, subscriptions, and managed services that state and local governments use to support enterprise communications, network operations, customer engagement, and specialized administrative functions. Recent solicitations show government buyers procuring unified communications solutions (video conferencing, IP telephony, contact center platforms), managed network services, customer information systems for utilities, call center software, procurement automation platforms, accessibility remediation tools, and mass communication systems. The issuing bodies span state procurement offices (California, Oregon, Texas, Washington, Georgia), county governments (Rockdale County Georgia, Los Angeles County, Jackson County Georgia, Gwinnett County Georgia, Broward County Florida, Marion County Florida), cities (Orlando, Pembroke Pines, Roswell, Newnan, Tucson, Augusta), school districts (Valencia College, Lake County Schools, Hillsborough County Public Schools, Cherokee County School District), universities (University of Georgia, University of North Georgia, Inland Empire Health Plan), transit and regional authorities (Peachtree City Airport Authority), and special-purpose districts (Orlando Utilities Commission). Repeat activity appears across Florida jurisdictions (Pembroke Pines, Orlando, Valencia College, Hillsborough County), Georgia state and local entities (state purchasing division, multiple counties), and California statewide renewals. Geographic spread spans California, Florida, Georgia, Oregon, Texas, and Washington, with significant activity clustering in Florida and Georgia.

Representative recent solicitations include Rockdale County, Georgia's RFP #26-22 for an integrated Enterprise Resource Planning system with Finance, HR Payroll, Public Safety, and Utility Billing modules, due November 19, 2026, structured as a full county-wide modernization; Los Angeles County's RFB IS-27200254-1 for renewal of the BOX-CCMS case management system, due October 21, 2026, continuing existing services; the City of Orlando's RFP 26-0578 for design and installation of converged network and Wi-Fi 7 infrastructure at Camping World Stadium, due October 27, 2026, with 100-point evaluation weighting network design (30 points), experience (20 points), SBE/VBE participation (12 points), and price (18 points); and the Oregon Department of Administrative Services' RFP S-10700-00017534 for a Secure Services Edge solution serving 80 state agencies and 40,000 employees plus cooperative purchasers (cities, counties, ports), due October 30, 2026, with five-year initial term and mandatory NIST SP 800-53 Moderate controls. Opportunities range from single-jurisdiction IFBs and RFQs for specific software renewals (Cisco Flex, Sophos, GitLab, Atlassian Jira) to large-scale multi-year RFPs for enterprise platforms (ERP, IEP systems, AI chatbots, assessment platforms) with implementation, data migration, and training components. Set-asides and preferences appear routinely: Rockdale County applies Equal Business Opportunity (EBO) for HUBs and SBEs; Orlando applies SBE and VBE evaluation criteria; California statewide procurements require Certified Business Enterprise (CBE) forms; Washington State offers Small Business and Certified Veteran-Owned Business preferences; Oregon requires 2% vendor administrative fees and U.S.-based service delivery; and Texas DIR procurements mandate VetHUB subcontracting plans. Contract values span under $100,000 (software renewals) to multi-million-dollar implementations; estimated annual costs cited include $265,000 (Cisco Flex, Pembroke Pines), $130,000 (Sophos renewal, Pembroke Pines), and $20 million to $25 million (regional cooperative purchasing aggregates). Implementation timelines range from single-year renewals to 18–21 month implementations for major system migrations. Activity is active and robust across all tiers of government; this code represents core operational infrastructure procurement where state and local budget cycles and system replacement cycles drive continuous demand.