Wounded Warrior Call Center Outreach and Support

Closed Solicitation Posted Oct 6, 2020

Solicitation number: M00264-21-R-0003
Agency: Marine Corps Department of the Navy, Department of Defense
Responses due: Nov 18, 2020, 9:00 AM ET
Set-aside: Service-Disabled Veteran-Owned Small Business

Opportunity facts

NAICS code: 624190 Other Individual and Family Services
PSC: G099 Social- Other
Place of performance: VA 22134 USA

Notice details come from SAM.gov. Updated Nov 10, 2020.

About this opportunity

Written by GovTribe AI · Dec 29, 2023

This solicitation seeks proposals to provide outreach and resource support services to the United States Marine Corps Recovery Care Program Wounded Warrior Call Center. The contractor shall operate a 24/7 call center at Marine Corps Base Quantico, Virginia along with part-time call centers at Marine Corps Base Camp Lejeune, North Carolina and Marine Corps Base Camp Pendleton, California. Additional requirements include non-medical case management services, field representative support nationwide, and program management. Proposals are due by November 18, 2020 and the agency will evaluate offerors' staffing plans, technical approaches, and past performance on similar efforts.

The set-aside is for service-disabled veteran-owned small businesses. The predominate NAICS code is 561499 with a secondary PSC code of R499. The incumbent contractor currently provides similar services to over 35,000 wounded Marines, sailors, and family members annually through call center and outreach support valued at approximately $5 million per year. The place of performance is Marine Corps Base Quantico, Virginia with additional locations at Marine Corps bases in North Carolina and California. The period of performance consists of one base year and four one-year options.

Notice text

5 versions

As posted on SAM.gov.

Update #5 · Latest · Nov 10, 2020

Amendment 0004 is hereby incorporated. The purpose of this Amendment 0004 is to provide a revised question and answer document containing two (2) clarifications regarding background investigations and COVID-19 procedures. The document is provided as a separate attachment. (Additions are blocked in yellow highlights).

Amendment 0003 is hereby incorporated. The purpose of Amendment 0003 is to provide the Government's response to vendor's questions, provide revisions made to the PWS, FAR 52.212-1 Addendum, and FAR 52.212-2 Addendum, and to provide additional attachments (6 through 10). Amendment 0003 also extends the proposal due date from 16 November to 18 November 2020; 0900 ET.

Amendment 0002 is hereby incorporated. The purpose of Amendment 0002 is to extend the due date of proposals from 5 November 2020; 0900 ET to 16 November 2020; 0900 ET. Please see the attached modification for further details.

In light of questions raised during the Q&A period, the Government determined that a couple questions warranted expedited answers while awaiting of the remaining questions being addressed. This Amendment revises Section 6.1.1 & 8.1.2 of the PWS and revises FAR 52.212-1 & 52.212-2.

This non-personal services requirement provides outreach and resource support to the United States Marine Corps Recovery Care Program (RCP) and is a vehicle the Wounded Warrior Regiment (WWR) will use to meet its mission. This requirement is a follow-on for the RCP’s Sergeant Merlin German, Wounded Warrior Call Center (WWCC) that provides assistance services for wounded, ill, and injured (WII) Marines, Sailors attached to Marine units, and their family members, throughout all phases of the recovery process and the transition to veteran status. The WWCC supports the WWR core mission with expert execution of a comprehensive outreach and assistance program for WII Marines through central operations at Marine Corps Base (MCB) Quantico, VA and satellite operations on each coast.