Wounded Warrior Call Center Outreach and Support

This non-personal services requirement provides outreach and resource support to the United States Marine Corps Recovery Care Program (RCP) and is a vehicle the Wounded Warrior Regiment (WWR) will use to meet its mission. This contract is a follow-on for the RCP’s Sergeant Merlin German, Wounded Warrior Call Center (WWCC), that provides assistance services for wounded, ill, and injured (WII) Marines, Sailors attached to Marine units, and their family members, throughout all phases of the recovery process and the transition to veteran status. The WWCC supports the WWR core mission with expert execution of a comprehensive outreach and assistance program for WII Marines through central operations at Marine Corps Base (MCB) Quantico, VA, and satellite operations on each coast. Support and assistance includes, but is not limited to, case management and coordination with adjacent government agencies (e.g., Department of the Navy, Veteran’s Administration, Medical Boards, etc.); liaison with non-profit organizations and vocational rehabilitation concerns; and daily outreach and communication with political and social alliances. Integral to the execution of this requirement is the vital outreach and support role conducted at the WWCC located in Quantico, VA and the Wounded Warrior Battalion satellite Contact Centers located at MCB Camp Lejeune, NC and MCB Camp Pendleton, CA.

The objective of the requirement is to provide the supported population - active duty, separated, retired, veteran - of approximately 35,000 WII Marines, Sailors personnel attached to Marine Corps units, and their family members a centralized outreach and resource call center to assist with the recovery process and the transition to veteran status through successful execution of the PWS Tasks.  The supported population is subject to change, and may increase during times of war or crises, such as national emergencies.