Wounded Warrior Call Center Outreach and Support

This non-personal services contract provides outreach and resource support to the United States Marine Corps Recovery Care Program (RCP) and is a vehicle the Wounded Warrior Regiment (WWR) will use to meet its mission. This contract is a follow-on for the RCP’s Sergeant Merlin German, Wounded Warrior Call Center (WWCC), that provides assistance services for wounded, ill, and injured (WII) Marines, Naval personnel attached to Marine units, and their family members, throughout all phases of the recovery process and the transition to veteran status. The WWCC supports the WWR core mission with expert execution of a comprehensive outreach and assistance program for WII Marines. Integral to the execution of this function is the vital outreach and support role executed through the WWCC located in Quantico, VA and the Wounded Warrior Battalion satellite Contact Centers located at Camp Lejeune, NC and Camp Pendleton, CA.

The objective of the Performance Work Statement (PWS) is to provide the target population, both active duty and veteran, of approximately 35,000 WII Marines, Naval personnel attached to Marine units, and their family members a centralized outreach and resource call center to assist with the recovery process and the transition to veteran status through  successful execution of the PWS Tasks.  The target population is subject to change, and may increase during times of war or crises, such as national emergencies.