Voip and broadband

The Department of the Interior Bureau of Reclamation is soliciting offers for VoIP and broadband services, specifically a commercially available VoIP SIP Trunk with installation and ongoing support at the Elephant Butte Field Division in Truth or Consequences, New Mexico. The contract requires the contractor to provide one SIP trunk supporting 10 concurrent call paths, external dial-tone service, IP authentication, and 911 reporting for four existing Direct Inward Dial numbers. Key requirements include a performance-based Service Level Agreement guaranteeing 99.99% uptime, 24/7/365 technical support, and coordination with the incumbent carrier CenturyLink for service cutover. The solicitation is classified under NAICS code 517111 (Wired Telecommunications Carriers) with a size standard of 1,500 employees and uses Product/Service Code DG11 for IT and Telecom Network Telecom Access Services. The original proposal due date was March 20, 2026 at 2330 Mountain Daylight Time; however, Amendment 0001 was issued on April 14, 2026, with an updated due date of April 17, 2026, requiring offerors to acknowledge receipt of the amendment to avoid rejection of their proposals.

This solicitation is designated as a 100 percent Women-Owned Small Business (WOSB) set-aside, restricting eligibility to qualifying small businesses owned and controlled by women. The current service provider is CenturyLink, and the contractor will need to coordinate service transition with this incumbent. The contract runs for 60 months total, structured as a base year (April 1, 2026 to March 31, 2027) plus four optional one-year periods through March 31, 2031, with pricing to be submitted on a monthly basis with annual totals for each contract period. Services will be performed at 4696 Highway 51, Truth or Consequences, New Mexico 87901, with invoices to be submitted electronically through the Invoice Processing Platform following service delivery and acceptance. The Contracting Officer is Brittney Murphy, reachable at 801-524-3834 or brittney_murphy@ios.doi.gov, and payment will be made in arrears upon invoice acceptance.