Performance_work_Statement-Elephant_Butte_Phone_Services.docx
DOCX document 28 KB Posted
- Attached to
- VOIP AND BROADBAND Federal contract opportunity
- Solicitation number
- 140R4026Q0029
About this file
This is a Performance Work Statement for SIP Voice Circuit services at the Bureau of Reclamation's Elephant Butte Field Division in Truth or Consequences, New Mexico. The contractor shall provide one commercially available VoIP SIP Trunk with installation at the specified location (4696 Hwy 51, Truth or Consequences, NM 87901), including all necessary personnel, equipment, tools, materials, supervision, and incidental services. The SIP trunk must support 10 concurrent call paths (CCPs), provide external dial-tone, port four existing Direct Inward Dial (DID) numbers (575.894.6661, 575.223.9910-9949, 575.894.3651, and 575.894.7657), and utilize IP authentication with 911 reporting for all DIDs. The system will integrate with the existing Cisco VoIP Gateway (ISR 4331) and display "US GOVT DOI" with station numbers on outbound calls.
The contractor must deliver a performance-based Service Level Agreement guaranteeing 99.99% uptime, maintain bandwidth commensurate with circuit requirements, and ensure low network latency and packet loss. Twenty-four hour, seven days per week, 365 days per year support is required, including technical assistance for circuits and associated hardware, with email notifications for system updates. The contract period runs from April 1, 2026 through March 31, 2031 (60 months total), structured as a base period plus four option years, all subject to cancellation except the first year. Payment will be made in arrears through the Invoice Processing Platform (www.ipp.gov) following invoice acceptance. The Contracting Officer is Brittney Murphy (brittney_murphy@ios.doi.gov), and the contractor shall coordinate service cutover with the QAE and the incumbent carrier CenturyLink (605-945-2980).
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Updated_Performance_work_Statement-Elephant_Butte_Phone_Services-_BNK_0001.docx | DOCX document | |
| Sol_140R4026Q0029_Amd_0001.pdf | ||
| Schedule_B_Pricing.docx | DOCX document | |
| Sol_140R4026Q0029.pdf | ||
| Clauses.docx | DOCX document |
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Text version
Bureau of Reclamation Upper Colorado Region Elephant Butte Field Division Truth or Consequences, NM
PERFORMANCE WORK STATEMENT
Project Title: Elephant Butte SIP Voice circuit
1. BACKGROUND
The Elephant Butte Field Division office is served by the BOR Enterprise Cisco VoIP system with SIP trunk service for local/long distance telephone service access.
The current carrier is eliminating SIP services for their customers, and the site is seeking a new provider for the SIP trunk needed for the site.
2. SCOPE
The contractor shall provide all personnel, equipment, tools, materials, supervision, and incidental services necessary to satisfactorily provide SIP service to the Elephant Butte site. The Bureau of Reclamation supports and manages the telephone system and the government equipment at the site.
3. OBJECTIVES
This Performance Work Statement (PWS) is for one (1) commercially available VoIP SIP Trunk.
The SIP trunk/circuit shall be installed at the Elephant Butte Field Division located at HC 32, Box 312, Truth or Consequences, NM 87901. GPS Coordinates: Latitude 33° 9'9.42"N, Longitude 107° 11'45.93"W. The circuit shall provide external dial-tone at the location.
The following is pertinent to Elephant Butte Office:
○ Pierre currently has one (1) SIP Trunk. Additional configuration information is as follows:
| Start date |
| Date of Contract Award |
| Directory Listing |
| Bureau of Reclamation |
Elephant Butte Field Division
| Number of Out pulse / DNIS digits |
| 10-digits |
| Calling Name Delivery |
| Name and Number |
| Telephone Number to be displaced on Outbound Call |
| US GOVT DOI and each station number |
| Line Restrictions |
| No blocking |
| PIC and LPIC |
| Carrier selected based on value |
| PBX Make and Model |
| Cisco VoIP Gateway (ISR 4331) |
| Port the following DIDs within central office (exchange) |
| 575.894.6661 |
575.223.9910 - 9949 575.894.3651 575.894.7657
| SIP Related Requirements |
| IP authentication |
| 911 Reported Address |
| All DIDs |
| CCPs (Concurrent Call Path) |
| 10 |
○ Contractor will coordinate, with the QAE listed in section 8, the cut-over of the existing service as follows: CenturyLink 1FB: 605-945-2980
4. TASKS
1) The contractor shall provide a performance-based Service Level Agreement (SLA) that guarantees 99.99% uptime, guarantee that bandwidth commensurate with each location’s circuit is maintained and maintain low network latency and packet loss.
2) The contractor shall provide support 24 hours per day, 7 days per week, and 365 days per year. In addition, the contractor shall assist with technical support and/or consultation for the circuits and associated hardware.
3) The contractor shall send email notifications to the Government as system updates become available.
5. PLACE OF PERFORMANCE
Service Delivery Addresses are as follows:
Elephant Butte Field Division 4696 Hwy 51 Truth or Consequences, NM 87901 GPS Coordinates:
Latitude 33° 9'9.42"N, Longitude 107° 11'45.93"W
6. PERIOD OF PERFORMANCE
The Government anticipates that the term of the purchase order to be 4/1/2026 – 3/31/2031. The purchase order will be for a total of thirty-six (60) months. All program years, except the first, are subject to cancelation.
Base + 4 Option Years to begin at time of contract award.
7. PAYMENT INFORMATION
Payment for services will be made, in arrears, after the entry and acceptance of an acceptable invoice in the Invoice Processing Platform at www.ipp.gov.
8. RECLAMATION POINTS OF CONTACT
Brittney Murphy Contracting Officer brittney_murphy@ios.doi.gov
File details come from the government source that posted it. Updated .