Updated_Performance_work_Statement-Elephant_Butte_Phone_Services-_BNK_0001.docx
DOCX document 29 KB Posted
- Attached to
- VOIP AND BROADBAND Federal contract opportunity
- Solicitation number
- 140R4026Q0029
About this file
This is a Performance Work Statement for SIP Voice circuit services at the Bureau of Reclamation's Elephant Butte Field Division office in Truth or Consequences, New Mexico. The contractor shall provide one commercially available VoIP SIP Trunk with installation at 4696 Hwy 51, Truth or Consequences, NM 87901, and deliver external dial-tone service to the location. The service must include IP authentication, 911 reporting for all DIDs, support for 10 concurrent call paths, and enable local, long distance, and international calling on four central office numbers (575.894.6661, 575.223.9910-9949, 575.894.3651, and 575.894.7657). The contractor must port existing DIDs within the central office exchange and coordinate the cut-over with the current CenturyLink service provider.
The contractor shall provide a performance-based Service Level Agreement guaranteeing 99.99% uptime, maintain bandwidth appropriate to the circuit, and ensure low network latency and packet loss. Support must be available 24 hours per day, 7 days per week, 365 days per year, including technical consultation for circuits and associated hardware. The contractor shall send email notifications when system updates become available. The period of performance is April 1, 2026 through March 31, 2031 (60 months total), structured as a base term plus four option years, with all program years except the first subject to cancellation. Payment will be made in arrears upon invoice acceptance through the Invoice Processing Platform. The Contracting Officer is Brittney Murphy at brittney_murphy@ios.doi.gov.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Sol_140R4026Q0029_Amd_0001.pdf | ||
| Schedule_B_Pricing.docx | DOCX document | |
| Sol_140R4026Q0029.pdf | ||
| Clauses.docx | DOCX document | |
| Performance_work_Statement-Elephant_Butte_Phone_Services.docx | DOCX document |
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Text version
Bureau of Reclamation Upper Colorado Region Elephant Butte Field Division Truth or Consequences, NM
PERFORMANCE WORK STATEMENT
Project Title: Elephant Butte SIP Voice circuit
1. BACKGROUND
The Elephant Butte Field Division office is served by the BOR Enterprise Cisco VoIP system with SIP trunk service for local/long distance telephone service access.
The current carrier is eliminating SIP services for their customers, and the site is seeking a new provider for the SIP trunk needed for the site.
2. SCOPE
The contractor shall provide all personnel, equipment, tools, materials, supervision, and incidental services necessary to satisfactorily provide SIP service to the Elephant Butte site. The Bureau of Reclamation supports and manages the telephone system and the government equipment at the site.
3. OBJECTIVES
This Performance Work Statement (PWS) is for one (1) commercially available VoIP SIP Trunk.
The SIP trunk/circuit shall be installed at the Elephant Butte Field Division located at 4696 Hwy 51, Truth or Consequences, NM 87901. GPS Coordinates: Latitude 33° 9'9.42"N, Longitude 107° 11'45.93"W. The circuit shall provide external dial-tone at the location.
The following is pertinent to Elephant Butte Office:
○ Pierre currently has one (1) SIP Trunk. Additional configuration information is as follows:
| Start date |
| Date of Contract Award |
| Directory Listing |
| Bureau of Reclamation |
Elephant Butte Field Division
| Number of Out pulse / DNIS digits |
| 10-digits |
| Calling Name Delivery |
| Name and Number |
| Telephone Number to be displaced on Outbound Call |
| US GOVT DOI and each station number |
| Line Restrictions |
| No blocking |
| PIC and LPIC |
| Carrier selected based on value |
| PBX Make and Model |
| Cisco VoIP Gateway (ISR 4331) |
| Port the following DIDs within central office (exchange) |
| 575.894.6661 |
575.223.9910 - 9949 575.894.3651 575.894.7657
| SIP Related Requirements |
| IP authentication |
| 911 Reported Address |
| All DIDs |
| CCPs (Concurrent Call Path) |
| 10 |
| Local, Long Distance and International calling |
| On all Central Office numbers (exchange) |
○ Contractor will coordinate, with the QAE listed in section 8, the cut-over of the existing service as follows: CenturyLink 1FB: 605-945-2980
4. TASKS
1) The contractor shall provide a performance-based Service Level Agreement (SLA) that guarantees 99.99% uptime, guarantee that bandwidth commensurate with each location’s circuit is maintained and maintain low network latency and packet loss.
2) The contractor shall provide support 24 hours per day, 7 days per week, and 365 days per year. In addition, the contractor shall assist with technical support and/or consultation for the circuits and associated hardware.
3) The contractor shall send email notifications to the Government as system updates become available.
5. PLACE OF PERFORMANCE
Service Delivery Addresses are as follows:
Elephant Butte Field Division 4696 Hwy 51 Truth or Consequences, NM 87901 GPS Coordinates:
Latitude 33° 9'9.42"N, Longitude 107° 11'45.93"W
6. PERIOD OF PERFORMANCE
The Government anticipates that the term of the purchase order to be 4/1/2026 – 3/31/2031. The purchase order will be for a total of thirty-six (60) months. All program years, except the first, are subject to cancelation.
Base + 4 Option Years to begin at time of contract award.
7. PAYMENT INFORMATION
Payment for services will be made, in arrears, after the entry and acceptance of an acceptable invoice in the Invoice Processing Platform at www.ipp.gov.
8. RECLAMATION POINTS OF CONTACT
Brittney Murphy Contracting Officer brittney_murphy@ios.doi.gov
File details come from the government source that posted it. Updated .