V225--Non-Emergency Ambulance Services

The Department of Veterans Affairs Veterans Health Administration, Veterans Integrated Service Network 2, is soliciting offers for non-emergency ground ambulance transportation services, including both Advanced Life Support (ALS) and Basic Life Support (BLS) ambulance transport. The contractor must provide 24/7 availability with support for up to four simultaneous transportation requests, maintain compliance with federal, state, and local regulations, and meet strict personnel qualifications including EMT/Paramedic certification, background checks, TB testing, and security training. Key contract requirements include response times of 60 minutes for non-scheduled requests and 30 minutes for critical/emergent transports, full HIPAA compliance, IT security obligations, and utilization of the VetRide Vendor Portal for electronic trip requests and invoicing. The contract will be awarded on a firm-fixed-price basis with pricing submitted for various line items including base transport rates, mileage, waiting time, and cancellations. Questions regarding the solicitation were due April 21, 2026, at 14:00 EDT, and offers are due April 27, 2026, at 14:00 EDT.

This is an unrestricted solicitation with no set-aside designation, with an estimated contract value of $22.5 million and a performance period extending through April 30, 2031. The contractor must maintain up to three vehicles available at all times to accommodate the typical 1-3 patient transports per day that previous contractors have handled. Services will be provided to eligible Veteran beneficiaries at the Canandaigua VA Medical Center and Rochester VA Outpatient Clinic in New York, with transportation to multiple VA facilities across New York and neighboring states within VISN 02, including facilities in Buffalo and Syracuse. Personnel must comply with Service Contract Act wage determinations applicable to New York counties including Livingston, Monroe, Ontario, Orleans, and Wayne, with wage rates and fringe benefits established by the Department of Labor. The contractor is responsible for providing all vehicles, personnel, management, supplies, equipment, and maintaining quality control procedures including preventive maintenance records and incident reporting.