V225--Maine Ambulance Service

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 1, operating from VAMC Togus in Augusta, Maine, is seeking non-emergent medical transportation services for VA beneficiaries under solicitation number 36C24125Q0498. The contract requires ambulance services operating seven days per week, 24 hours per day, 365 days per year for a five-year term with five one-year ordering periods. Contractors must provide wheelchair-accessible vehicles with proper safety equipment, employ drivers with commercial licenses, First Aid/CPR certification, and background checks, and utilize the VetRide Vendor Portal for trip requests and billing. Key performance requirements include maintaining a 99% satisfaction rate, 45-minute response time for add-on trips, HIPAA compliance, and comprehensive insurance coverage. The response deadline for this presolicitation notice is August 13, 2025, at 10:00 AM Eastern Time.

This opportunity is set aside exclusively for Service-Disabled Veteran-Owned Small Business Concerns (SDVOSBC) under NAICS code 621910 (Ambulance Services). The contract scope encompasses an estimated 300-600 trips per month, with services primarily occurring between 6:00 AM and 6:00 PM, Monday through Friday. Transportation services will serve VA Medical Centers and Community-Based Outpatient Clinics throughout New England, including locations in Maine, Massachusetts, Vermont, New Hampshire, Rhode Island, and Connecticut. The contract structure includes base rates for transportation with additional charges for mileage beyond established thresholds and waiting time exceeding 30 minutes in 15-minute increments. No current incumbent contractor or specific budget values are identified in the presolicitation documentation.