UNIFY Maintenance Support
Closed Solicitation Posted
- Solicitation number
- UNIFYMaintenanceSupportSolicitation_FA5587
- Agency
-
Air Forces Europe and Africa
Air Force, Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 811210 Electronic and Precision Equipment Repair and Maintenance
- Place of performance
- RAF Lakenheath Suffolk United Kingdom
- Points of contact
-
- 2d Lt Christopher Stallings christopher.stallings.2@us.af.mil (314) 226-2353
- Connor Jeter connor.jeter@us.af.mil (505) 846-7691
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force United States Air Forces in Europe - Air Forces Africa is procuring preventative maintenance and comprehensive support services for the Unify OpenScape Xpert Dispatch Solution at RAF Lakenheath through the 48th Fighter Wing. The contractor must provide complete maintenance support for two OpenScape Voice Nodes with six controller positions across two buildings (Buildings 1084 and 1240), including 24/7 help desk support, emergency technical support with tiered response times, onsite visits, phone and parts replacement, and software user licenses. Emergency support must be provided within 2 hours for catastrophic failures affecting 25% or more of circuits, 4 hours for major failures affecting 10-25% of circuits, and 48 hours for minor failures. The solicitation requires compliance with federal acquisition regulations parts 12 and 13, and all contractor employees must obtain installation access in accordance with DAFMAN31-101 Vol 3. The offer due date is August 1, 2025, with the solicitation posted on July 11, 2025.
This solicitation does not include any set-aside designations and is unrestricted competition, despite the solicitation document initially indicating a Women-Owned Small Business preference. The contract structure includes a base year plus four option years, each with 12-month performance periods beginning August 21st of the respective contract year. The total contract value is established at $34,000,000 with a firm fixed price arrangement under NAICS code 811210 for Electronic and Precision Equipment Repair and Maintenance. The five-year non-personal services contract will be performed at RAF Lakenheath in the United Kingdom, specifically at Chester Street, Lakenheath, Brandon IP27 9PS. The contractor must work on both U.S. federal and U.K. bank holidays and handle maintenance of specific telecommunications equipment including AudioCodes gateways, OpenStage modules, various phones, monitors, and associated networking components as detailed in the contract appendices.
Notice text
Preventative maintenance and comprehensive support commercial services are required for the Unify OpenScape Xpert Dispatch Solution currently utilized by the 48th Fighter Wing (48 FW) at RAF Lakenheath. This includes two (2) OpenScape Voice Nodes totaling six (6) controller positions across two locations (Buildings 1084 and 1240). The contractor shall provide all personnel, equipment, tools, and supervision to ensure the Unify System is maintained and supported in accordance with the Performance Work Statement (PWS). See attached solicitation for detailed requirements. Refer to the attached PWS for performance standards and the questions/responses documents from the sources sought notice for additional information. Compliance with all applicable federal, regional, and local laws and commercial standards is required. FAR Parts 12 and 13 apply.
See Attached Documents:
1) Solicitation - FA558725Q0046
2) Performance Work Statement (PWS) - UNIFY Maintenance Support
3) Questions/Reponses Document
Files
| File | Type | Posted |
|---|---|---|
| UNIFY Maintenance Support - PWS.docx | DOCX document | |
| Solicitation - FA558725Q0046.pdf | ||
| FA5587UNIFYMaintenanceSupport - Question and Response.pdf |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| Non-Complex Construction and Design Build Construction, Basic Ordering Agreement RAF Lakenheath, Suffolk | Air Forces Europe and Africa | No set-aside |
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