Total small business set-aside - support agreement for optos equipment located at lawton indian hospital, lawton OK

The Indian Health Service, Department of Health and Human Services, seeks a one-year service agreement for maintenance and support of Optos equipment, with quotations due August 20, 2026 at 4:30 PM. The procurement is a Total Small Business Set-Aside under the Buy Indian Act.

Place of performance includes Lawton Indian Hospital (1515 NE Lawrie Tatum Rd, Lawton, OK) and Anadarko Indian Health Center (201 E Parker McKenzie Dr., Anadarko, OK), with the contract period running approximately September 30, 2026 through September 30, 2027. The NAICS code is 811210 (Maintenance, size standard $34.0 million) and PSC J065.

The contractor must provide monthly preventative maintenance following manufacturer guidelines, unscheduled repair visits with OEM replacement parts and labor, access to a service hotline for emergency and technical support, hardware and software updates as recommended by the manufacturer, and remote support services for troubleshooting. A toll-free telephone number for service calls must be answered during at least eight working hours between 8:00 a.m. and 4:30 p.m., Monday through Friday, with 24-hour phone response and 96-hour on-site response for customer service concerns. The contractor must notify the Biomedical Engineering Department prior to performing services and submit service reports and checklists within 5 business days after services are rendered. Contractor employees must comply with security clearance requirements, work in a tobacco/smoke-free environment, adhere to facility security protocols including escort and identification requirements, and maintain confidentiality regarding facility operations.

Quotations must address Technical Acceptability, Past Performance (within three years, relevant in size and scope), and Price, with non-price factors weighted as more important than price. Award will be made to the responsible quoter offering best value to the Government. Quotations are submitted via email to Edson.Yellowfish@ihs.gov. The point of contact is Edson Yellowfish at 405-951-3888.