Full and open - support agreement for optos equipment located at lawton indian hospital, lawton OK

The Indian Health Service, Department of Health and Human Services, seeks a one-year maintenance and support service agreement for Optos Silverstone imaging equipment, with quotations due August 31 at 4:30 PM. The procurement is conducted as a full and open competition under the Buy Indian Act, and is classified under NAICS 811210 with FAR Part 12 simplified procedures for commercial products and services.

Place of performance spans two locations: Lawton Indian Hospital in Lawton, Oklahoma, and Anadarko Indian Health Center in Anadarko, Oklahoma. The contract period runs from approximately September 30, 2026, through September 30, 2027. The contractor must provide preventative maintenance following manufacturer guidelines, unscheduled repair visits with OEM replacement parts and labor, access to a service hotline with 24-hour phone response and 96-hour on-site response capability, hardware and software updates, and remote troubleshooting services. The contractor must designate a single point of contact, furnish a toll-free number answered during eight working hours between 8:00 AM and 4:30 PM Monday through Friday, and submit service reports and checklists to the Biomedical Engineering Department within five business days of service completion. Special requirements include obtaining visitor security passes, compliance with tobacco-free facility policy, and strict confidentiality regarding facility operations.

Award will be made to the responsible quoter providing best value based on comparative evaluation of technical acceptability, past performance, and price, with non-price factors combined as more important than price. Past performance evaluation covers work within three years that is similar in size, scope, and complexity. Quotations must include vendor name, UEI, prompt payment terms, delivery time, GSA contract number if applicable, quote expiration date, warranty information, and pricing for both line items. Service Contract Act prevailing wage rates apply, with rates established under Wage Determination No. 2015-5313 (Revision 29, effective May 13, 2026) for Oklahoma Counties of Comanche and Cotton. All representations and certifications must be made through active SAM.gov registration.