The contractor shall assist the DSCA EUM Program in training the security cooperation community (e. g. , DSCA, implementing agencies, combatant commands, security cooperation organizations, and host nations) by educating the participants via EUM Training Se

DSCA is responsible for planning, coordinating, administering, and supervising Department of Defense (DoD) programs for transfer of defense articles, services, and technology, by sale or grant, to foreign governments and international organizations. These programs include Foreign Military Sales (FMS) where defense articles and services are sold to foreign countries or international organizations, Foreign Military Financing (FMF) under which grants or loans are provided to foreign countries for financing of FMS or direct commercial contracts with U.S. industry, International Military Education and Training (IMET) under which financial assistance is provided to foreign students attending U.S. military schools, and Humanitarian Assistance and Mine Action (HA/MA) under which support is provided to foreign governments. In value, these programs total billions of dollars annually, and DSCA is responsible for directing and supervising them from inception through completion by accounting and reporting. In addition, DSCA develops computer applications, unique to the Security Cooperation mission, to support the business processes of both DSCA Headquarters and other elements of DoD that execute the mission. Detailed responsibilities of the Agency are set forth in DoD Directive 5105.65. DSCA headquarters is located in Arlington, VA.

a. The contractor shall assist the DSCA EUM Program in training the security cooperation community (e.g., DSCA, implementing agencies, combatant commands, security cooperation organizations, and host nations) by educating the participants via EUM Training Seminar, Quarterly EUM Newsletter and answering questions by viewing SCIP- EUM data regarding deliveries and inventory information.
As a result, the contractor must have a complete understanding of the EUM program. This task will include the following sub-tasks:
- Communicate with users to answer questions and provide instructions - Provide help desk support to accommodate EUM questions within 24 business hours - Update and keep current user enrollment and permissions - To assist the DSCA EUM Program Office in training the SCO community during EUM Training Seminars. - Update and keep current the SCIP-EUM User Guide(https://www.scportal.us/portal/server.pt/gateway/PTARGS_0_0_239_226_0_43/Resources/handbook/SCI P-EUM%20Handbook%20Version%203.8.pdf) - Review and process access requests and ensure only authorized users obtain access - Create and electronically send a quarterly EUM newsletter - Mail instructional handbooks and other material - Maintain the EUM Support page in SCIP-EUM - Research EUM questions - Coordinate with the SCIP Help Desk (Defense Security Assistance Development Center, Mechanicsburg, PA -DSADC) to resolve automation issues

b. The contractor shall support the development of end user documentation of input forms, tables, reports, error messages, and other graphic user interfaces as implemented for reference by test staff, user population, etc. The purpose of this documentation is to describe the programs and provide guidance to end users through the various steps of invoking and using the programs. This is currently described in the SCIP-EUM Customer Assistance Handbook and other related documents.
c. The contractor shall provide documentation of revisions/updates to code, algorithms, application program interfaces, validation logic, error handling, and special behaviors associated with data structures. The purpose of this documentation is to support life cycle maintenance by Government staff and furnish troubleshooting assistance to Government programmers who subsequently maintain the program code.
d. Documentation developed by the contactor must be stored into the Defense Security Assistance Development Center (DSADC) End User Document Template referenced in Addendum A of the Performance Work Statement (PWS).
e. The estimate of labor distribution for each period of performance is as follows: i. Project Manager: 17% ii. Analyst: 20%
f. The DSCA EUM Contracting Officer's Representative will monitor contractor performance under this task.