Attach_02_PRS.pdf

Performance Requirements Summary (PRS)

HQ0013-16-R-0002

12 Feb 2016

Performance Objectives

(Deliverable)

Acceptable Quality

Level

Monitoring

Method

User Support

(Deliverable 1)

Communication and research answers for users in a clear and comprehensive manner within 24 business hours.

100% inspection

EUM Helpdesk answers are provided to 100% of SCOs and COCOM with clear instructions and contact information.

Feedback from SCOs and COCOMs

Assist users and DSCA during EUM

Training Seminar (ETS). ETS are established by CCMDs.

100% inspection and

Feedback from SCOs

Be sure user guides are grammatically correct, functionally organized, and presented in a clear and logical fashion. Need to be updated after every SCIP-EUM enhancement.

100% inspection

Assure quarterly EUM newsletter is on time and grammatically correct, in a clear and logical fashion.

100% inspection

Maintain the EUM Support page in

SCIP-EUM. Ensure this is always up-to-date.

100% inspection and

Feedback from SCOs

Coordination with the SCIP Help

Desk to resolve automation issues as they arise.

100% inspection

Weapons Data Research

& Database Population

(Deliverable 2)

Conduct research with military departments, program offices, and manufacturers’ data to locate lists of selected weapons and their serial numbers. Newly defined defense articles should be uploaded to SCIP-

EUM within three business days.

Results from MILDEP monthly reports

Using the reconciliation report as a tool, identify and work potential problem areas. This is a periodic spot check prior to monthly reporting.

100% inspection

Review FMS cases and lines for which have not yet been received but expected to be delivered. This is a periodic spot check prior to monthly reporting.

Research late deliveries to determine the nature of delays. This will be identified by the monthly reporting.

100% inspection

Contact SCOs to advise of initial inventory requirements. This includes when new defense articles are added to

SCIP-EUM and when they have not performed the inventory.

100% inspection

Assist SCO’s with inventory difficulties.

Feedback from SCOs

Maintain a POC list by MILDEP, SCOs and COCOM worldwide. This should be reviewed on a quarterly basis.

100% inspection

Ensure Figure of Merit and other NVD performance characteristics are populated in the EEUM Reconciliation

Report.

100% inspection

Assist SCOs, as needed, with inventory locations.

Feedback from SCOs

Acceptable Quality

Level

Program Analysis

(Deliverable 3)

Analysis is presented on or before date specifically prescribed and coordinated by COR

100% inspection

Periodic and customized reports are submitted on time based upon

Government request

100% inspection

Various reports on comparison of data, inspection criteria, disposition status, program statistics and other related reports.

100% inspection

Data reports are correct, functionally organized, and present relevant and useful information

Application Maintenance

& Enhancement

(Deliverable 4)

Design documentation is grammatically correct, functionally organized, and presented in a clear and logical fashion

100% inspection

Projects are completed on time based on the established measurable milestones 100% inspection

Limited functionality issues with required analysis, design, coding, unit and system testing are addressed

Projects include development methodology, workload measurement process, audits of workload data, and realignment of positions are considered.

Acceptable Quality

Level

Miscellaneous

(Deliverable 5)

Recommendations for position changes, additions, or relocations include all required position characteristics as prescribed in the PWS.

100% inspection

Recommendations are presented in written format and are grammatically correct, functionally organized, and present the recommendations in a clear, logical fashion

100% inspection

Recommendations are presented with ample justification and supporting data 100% inspection

Alternative staffing strategies are presented with analysis of recognized advantages and disadvantages

100% inspection

Unconstrained staffing recommendations are presented on or before date prescribed in action plan

(unless specifically coordinated otherwise by COR)

100% inspection

Contractor provides COR copies of

100% of all materials and written products

100% inspection

Contractor staff/project manager is responsive to email and/or telephonic communications from the COR and CO

(or alternates) – replies are received within 2 work days for 95% of contacts

100% inspection

Contractor staff are professional in appearance and conduct during 100% of meetings, discussions, and site visits

Feedback from COR

Contractor staff are organized and prepared for meetings and site visits 100

% of the time in order to capitalize on limited direct contact time and opportunities

Feedback from COR

Contractor takes steps to control costs

100% of the time

Random inspection and feedback