Syracuse CCTV and Card Reader 528A7

Added: Jun 20, 2018 1:42 pm Page 8 of 20
Page 8 of 20
COMBINED SYNOPSIS/SOLICITATION
Preventative maintenance (PM)/service and repair of Facility Commander System Field Card Access Control Components Located at the Syracuse VA Medical Center and CBOC s
(i) This is a combined synopsis/solicitation for a commercial item prepared in accordance with the format in FAR Subpart 12.6 and 13 Simplified Acquisitions, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued.
(ii) This solicitation is issued as a request for quote (RFQ). Request for Quote will be submitted through fedbizopps.gov on RFQ reference number 36C24218Q9508.
(iii) This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-98.
(iv) This procurement is being issued as a Women Owned Small Business set-aside solicitation. The North American Industry Classification System (NAICS) code is 561621, Security Systems Services (except Locksmiths), with a small business size standard of $20.5 million.
(v) The Contractor shall provide pricing to provide service for preventative maintenance (PM)/service and repair of Facility Commander System Field Card Access Control Components, Including the Bosch and GE CCTV Components, both Headend and Cameras. This will include the Parking Garage Cameras, and to provide a Facility Commander Software Service Agreement (SSA) Level 1 Plan for 12 months. This will also facilitate the upgrade of Facility Commander Software to OnGuard Software.
This coverage shall include full support for all components and software for the Syracuse VA Medical Center and CBOC s. See attached document for pricing tables to be completed and submitted with the quote. The table below lists the timeframe of option periods with reference the statement of work (SOW):









PRICING SCHEDULE
Base year: October 1, 2018 to September 30, 2019

Description Qty Unit of issue Unit cost Total cost
1. Preventive maintenance service 1 EA $_______ $_______
Agreement for Facility Commander
System software and field card access
Components, including the Bosch CCTV

2. Facility Commander Software 1 EA $_______ $_______
Service Agreement
(SSA) Level 1 plan
Total $______


Option year 1: October 1, 2019 to September 30, 2020
Description Qty Unit of issue Unit cost Total cost
1. Preventive maintenance service 1 EA $_______ $_______
Agreement for Facility Commander
System software and field card access
Components, including the Bosch CCTV

2. Facility Commander Software 1 EA $_______ $_______
Service Agreement
(SSA) Level 1 plan
Total $_______

Option year 2: October 1, 2020 to September 30, 2021
Description Qty Unit of issue Unit cost Total cost
1. Preventive maintenance service 1 EA $_______ $_______
Agreement for Facility Commander
System software and field card access
Components, including the Bosch CCTV

2. Facility Commander Software 1 EA $_______ $_______
Service Agreement
(SSA) Level 1 plan
Total $_______

Option year 3: October 1, 2021 to September 30, 2022
Description Qty Unit of issue Unit cost Total cost
1. Preventive maintenance service 1 EA $_______ $_______
Agreement for Facility Commander
System software and field card access
Components, including the Bosch CCTV

2. Facility Commander Software 1 EA $_______ $_______
Service Agreement
(SSA) Level 1 plan
Total $_______




Option year 4: October 1, 2022 to September 30, 2023
Description Qty Unit of issue Unit cost Total cost
1. Preventive maintenance service 1 EA $_______ $_______
Agreement for Facility Commander
System software and field card access
Components, including the Bosch CCTV

2. Facility Commander Software 1 EA $_______ $_______
Service Agreement
(SSA) Level 1 plan
Total $_______

Grand total (Base year + four options): $____________________________


(vi) Description of requirement (See attached Statement of Work (SOW)): The contractor shall provide all parts and labor identified in the SOW.

(vii) Awardee shall coordinate with the Contracting Officer s Representative (COR) prior to performance.

VAMC Syracuse 800 Irving Avenue, Syracuse, N Y 13210.
Behavioral Outpatient Clinic 620 Erie Blvd. West Syracuse, N Y 13210.
Veteran Wellness and Recovery Clinic 572 South Salina Street, Syracuse, NY 13210
Dental Clinic 910 Erie Blvd East, NY 13210
CBOC Rome 125 Brookley Rd, Rome, NY 13441
CBOC Binghamton 203 Court St. Binghamton, NY 13901

(viii) The provision at FAR 52.212-1, Instructions to Offerors-Commercial Items, applies to this acquisition. The following provisions are included as addenda to FAR 52.212-1:

1) Solicitation number for this requirement as 36C24218Q9508
2) Name, address and telephone number of offeror
3) Technical description of services to be performed in accordance with the Statement of Work
4) Terms of any express warranty, if applicable
5) Price
6) Acknowledgement of any solicitation amendments
7) Past performance information
8) A statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation

Offers that fail to furnish required representation or information, or reject the terms and conditions of the solicitation may be excluded from consideration. The following provisions are included as addenda to FAR 52.212-1:

852.270-1 Representatives of Contracting Officers (JAN 2008)
852.273-74 Award Without Exchanges (JAN 2003)
852.209-70 Organizational Conflicts of Interest (JAN 2008)
852.252-70 Solicitation Provisions or Clauses Incorporated by Reference (JAN 2008)

(ix) The provision at FAR 52.212-2, Evaluation Commercial Items (OCTOBER 2014), applied to this acquisition. Evaluation will be determined based on Best Value to the Government IAW FAR Subpart 13.106-1(a)(2). The government shall award this procurement to the vendor with the lowest priced quote that is technically acceptable and has acceptable, or neutral, past performance. Vendors with no past performance shall be rated as neutral.

PRICING

The Offeror shall complete and submit the table listed in section (v) of this combined synopsis and solicitation for pricing evaluation.

Factor 1 Technical Capability:

The Offeror shall provide a maximum of a 10 page capability statement demonstrating technical Capability to meet all of the requirements of the Statement of Work. As well as indicating that the vendor has the trained personnel and equipment to service and perform preventative maintenance (PM)/service and repairs of Facility Commander System Field Card Access Control Component all of the requirements identified in the scope of work.


Factor 2 Past Performance:
The Government shall evaluate the offeror s past performance. By past performance, the Government means the offeror s reputation for conforming to specifications and to standards of good workmanship, i.e., reliable service, qualifications, adherence to contract schedules to include both technical and administrative aspects of performance. The Government shall evaluate past performance on the basis of information that may be obtained from the Offeror or from any other source such as previous commercial or Government contracts. The Government may also use any relevant information in its possession or in the public domain. Offerors without a record of relevant past performance may not be evaluated favorably or unfavorably.

The contractor shall provide a list of contracts completed during the past three (3) years and all contracts and subcontracts currently in process for CCTV and Card Reader services. Include the following information for each contract:

Name and address of contracting activity
Name and telephone number of contract person
Dates of contract performance


Factor 3 Price: This factor indicates what each offeror s proposal will cost the Government, if selected.
The Government reserves the right to make award without discussions. Vendor s price must be fair and reasonable as determined by Contracting Officer s price analysis.

(x) The provisions at FAR 52.212-3, Offeror Representations and Certifications-Commercial Items applies to this acquisition. * All firms or individuals submitting a quote shall include a completed copy of this provision, OR have current Representations and Certifications in the System for Award Management (SAM - https://www.sam.gov). Representations, Certifications, and SAM must be current at award. IF NOT CURRENT AND/OR YOU DO NOT SUBMIT A COMPLETED COPY OF THIS PROVISION, YOUR QUOTE WILL BE CONSIDERED NOT ACCEPTABLE.

(xi) The clause at FAR 52.212-4, Contract Terms and Conditions-Commercial Items, applies to this acquisition. The following clauses are included as addenda to FAR 52.212-4:
52.204-9 Personal Identity Verification of Contractor Personnel (JAN 2011)
52.217-8 Option to Extend Services (NOV 1999)
52.217-9 Option to Extend the Term of the Contract (MAR 2000)
52.232-18 Availability of Funds for the Next Fiscal Year (APR 1984)
52.228-5 Insurance-Work on a Government Installation (JAN 1997)
CL-120 Supplemental Insurance Requirements
52.232-40 Providing Accelerated Payments to Small Business Subcontractors (DEC 2013)
852.203-70 Commercial Advertising (JAN 2008)
852.232-72 Electronic Submission of Payment Requests (NOV 2012)
852.237-70 Contractor Responsibilities (APR 1984)
001AL-11-15-A Limitations on Subcontracting Monitoring and Compliance (JUNE 2011)
001AL-11-15- B Subcontracting Commitments Monitoring and Compliance (JUNE 2011)



(xii) The clause at FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Order- Commercial items, applies to this acquisition.

52.203-6 Restrictions on Subcontractor Sales to the Government (SEPT 2006)
52.204-10 Reporting Executive Compensation & First-Tier Subcontract Awards
(OCT 2016)
52.209-6 Protecting the Government s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment (OCT 2015)
52.219-14 Limitations on Subcontracting (JAN 2017)
52.219-28 Post Award Small Business Program Representation (Jul 2013)
52.219-30 Notice of Set-Aside for, or Sole Source Award to, Women-Owned Small Business
Concerns Eligible Under the Women-Owned Small Business Program (DEC 2015)
52.222-3 Convict Labor (June 2003)
52.222-19 Child Labor--Cooperation with Authorities and Remedies (JAN 2018)
52.222-21 Prohibition of Segregated Facilities (APR 2015)
52.222-26 Equal Opportunity (APR 2015)
52.222-35 Equal Opportunity for Veterans (OCT 2015)
52.222-36 Equal Opportunity for Workers with Disabilities (JUL 2014)

52.222-37 Employment Reports on Veterans (FEB 2016)
52.222-40 Notification of Employee Rights Under the National Labor Relations Act
(DEC 2010)
52.222-41 Service Contract Labor Standards (MAY 2014)
52.222-42 Statement of Equivalent Rates for Federal Hires (MAY 2014)
52.222-50 Combating Trafficking in Persons (MAR 2015)
52.222-51 Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment Requirements (MAY 2014) (41 U.S.C. chapter 67).
52.222-55 Minimum Wages Under Executive Order 13658 (DEC 2015).
52.223-18 Encouraging Contractor Policies to Ban Text Messaging While Driving (AUG 2011)
52.225-13 Restrictions on Certain Foreign Purchases (JUN 2008)
52.232-33 Payment by Electronic Funds Transfer System for Award Management (Jul 2013)
52.222-42 Statement of Equivalent Rates for Federal Hires (MAY 2014)
52.222-55 Minimum Wages Under Executive Order 13658 (DEC 2015)
52.222-62 Paid Sick Leave Under Executive Order 13706 (JAN 2017)

(xiii) The Service Contract Act (SCA) of 1965 does apply to this procurement.

(xiv) N/A

(xv) This is a Women Owned Small Business set-aside combined synopsis/solicitation, the government intends to award a firm fixed price purchase order in accordance with FAR parts 12 and 13, as a result of this combined synopsis/solicitation that will include the terms and conditions set forth herein. To facilitate the award process, all quotes must include a statement regarding the terms and conditions herein as follows:
"The terms and conditions in the solicitation are acceptable to be included in the award document without modification, deletion, or addition."
OR
"The terms and conditions in the solicitation are acceptable to be included in the award document with the exception, deletion, or addition of the following:"
The Quoter shall list exception(s) and rationale for the exception(s)

Quotes are required to be received NO LATER THAN 10:00 AM EST, Thursday, July 10, 2018. Quotes and supporting documentation must be emailed to Kimberly Wiatrowski at Kimberly.wiatrowski@va.gov. RFI s will not be accepted after July 5, 2018 10:00 am EST.

(xvi) Any questions or concerns regarding this solicitation should be forwarded in writing via email to Kimberly Wiatrowski, Contracting Specialist, 585-297-1460 x 72467; Kimberly.wiatrowski@va.gov.


See attached document: Statement of Work - CCTV
See attached document: QASP
See attached: Wage Determination












VA Medical Center
Syracuse, New York

Statement of Work (SOW)




Background:

The Syracuse VA Medical Center, located at 800 Irving Avenue, Syracuse, New York 13210-2716 is soliciting a full service firm fixed-price contract for preventative maintenance (PM)/service and repair of Facility Commander System Field Card Access Control Components, Including the Bosch and GE CCTV Components, both Headend and Cameras. This will include the Parking Garage Cameras, and to provide a Facility Commander Software Service Agreement (SSA) Level 1 Plan for 12 months. This will also facilitate the upgrade of Facility Commander Software to OnGuard Software. This coverage shall include full support for all components, and software.
Period of Performance

The base period of performance for this contract shall begin on October 1, 2018, unless otherwise specified, and shall expire on September 30, 2019. This solicitation includes the provision of quotations for this base year and four options that may be exercised at the discretion of the Government. Normal working hours are 8:00 AM EST 4:30 PM EST, Monday through Friday. Excluding Federal Holidays observed by the VAMC.


Scope of Work:

Contractor shall furnish all labor, tools, and equipment as applicable to perform: full service maintenance and repairs on identified equipment and associated software, unless otherwise specified, during normal working hours, unless otherwise specified. Normal working hours are 8:00 AM EST 4:30 PM EST, Monday through Friday. Excluding Federal Holidays observed by the VAMC which are:
New Year s Day Martin Luther King Day President s Day
Memorial Day Independence Day Labor Day
Columbus Day Veteran s Day Thanksgiving Day
Christmas Day
All work performed shall be in accordance with OEM manufacturing practices. Contractor shall be Certified Technician for GE/Lenel security and safety products. It is the Contractors responsibility to provide all personnel, equipment, manuals, tools, and schematics to perform contracted services. Scheduled preventive maintenance will include, but not be limited to diagnostic troubleshooting, and repair for the existing access control system by an OEM certified technician. At the conclusion of the preventive maintenance visit, the instrument(s) and/or equipment shall be returned to the operating condition stipulated by the manufacturer's factory specifications. Contractor shall make all adjustments/repairs needed to insure proper operation of the system. The services shall include all travel, fees, accommodations, and any other costs incurred by the contractor. Contractor shall use only OEM parts.

Contractor's service representative shall contact Syracuse VAMC Physical Security Officer prior to any service performed. Service tickets will be signed and filed with the Police. In lieu of presenting service tickets while on-site, service tickets may be emailed to the Physical Security Officer. Failure to provide signed service tickets will result in non-payment.

Contractor shall provide Facility Commander Software Service Agreement (SSA) Level 1 Plan for base year and option years. In addition, Contractor will provide service or any repairs for the OnGuard Software which is scheduled to be implemented October 1, 2018. Work not covered by this contract shall not be performed without first obtaining permission of the Contracting Officer. Any Service or repairs which are approved by the Contracting Officer will be consistent with current labor rates. Bills resulting from additional work performed without prior approval will not be honored.

The contractor shall be responsible for informing the COR of any uncorrected deficiencies or deficiencies which poses a hazard to patients, staff, or other equipment. All deficiencies will be noted on the service ticket. Notation will include the type of deficiency, dated and initialed. Contractor shall draw attention to, and specifically describe any additional benefits or options that are incorporated in their standard maintenance agreement that are not included in the above specifications. Examples may include remote diagnostic monitoring, discounted labor rates for repairs outside of normal working hours, extended normal working hours, discounted/no charge hardware and/or software upgrades, discounted additional hardware and/or software options, discounted labor rates for emergency repairs, downtime protection guarantees, etc.


Places of performance

VAMC Syracuse 800 Irving Avenue, Syracuse, N Y 13210.
Behavioral Outpatient Clinic 620 Erie Blvd. West Syracuse, N Y 13210.
Veteran Wellness and Recovery Clinic 572 South Salina Street, Syracuse, NY 13210
Dental Clinic 910 Erie Blvd East, NY 13210
CBOC Rome 125 Brookley Rd, Rome, NY 13441
CBOC Binghamton 203 Court St. Binghamton, NY 13901


Inspection

Equipment list

1. The Syracuse VAMC is currently using Facility Commander WNX Version 7.7 and the current system parameters are as follows:

1 Ea. WXLISSA-ENT-SERV= 1 Server/1 Client/16 Reader License/16 Cameras
1 Ea. WXLISSACAMLIC0128CAP = 128 Camera License
1 Ea. WXLISSARDRLIC0512CAP= 512 Reader License
1 Ea. WXLISSASWOPT-PHOTOID= Photo ID Addition
9 Ea. WXLISSASWOPT-001 CLIENT= 9 Client Licenses

The following equipment is to be covered by the terms and conditions herein:

Facility Commander System Software
On Guard System Software
128 Camera License
512 Reader License
Photo ID Imaging
9 Client Licenses
Field Access Control Panels
Field PIV Proximity Card Readers
WIU-4 Interface Cards
Monitoring Devices
Alarm Devices
Annunciators
Request to Exit Motion Detectors
Request to Exit Push Buttons
Magnetic Door Locks
Electric Door Strikes
Electric Door Locks
Regulated Power Supplies
Power Supply Battery Backup
Panic Buttons
Fixed Closed Circuit Television
Cameras (CCTV)
PTZ Closed Circuit Televisions
DBOS Head End Digital Recording Units
BRS Bosch Head End Recording Stations
Bosch Client Recording Stations
Bosch CCTV System Software
Flat Screen CCTV Viewing Monitors
Parking Lot & Garage Parking Gates
Lobby & Police Dispatch Intercom
Emergency Department Intercom
















QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)


For: CCTV/Card Reader and related components preventative maintenance and repair Syracuse VA Medical Center.

Contract Number:

Contractor s name: (hereafter referred to as the contractor).

Contract Description: The contractor must be able to provide and maintain services for the CCTV/Card Reader and related components preventative maintenance and repair. October 1, 2018 to September 30, 2019, with provision of 4 option years.

Mission
To facilitate surveillance and access control of the premises on the Syracuse VA Medical Center Campus.

1. Purpose

This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:
What will be monitored
How monitoring will take place
Who will be conduct the monitoring
How monitoring efforts and results will be documented
The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.


The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.
Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

2. Authority
Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

3. Government Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

Program / Project Manager
The PM provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR's performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government's behalf.
Assigned PM: Richard Hudson
Organization or Agency: Dept. of VA Syracuse N.Y.
Telephone: 315-425-4336
Email: Richard.hudson@va.gov

Contracting Office (CO)
The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine and document the final assessment of the contractor's performance in the governments past performance tracking system.
Assigned CO: Anthony Murray
Organization or Agency: Dept. of VA
Telephone: 518-626-6138
Email: Anthony.Murray2@va.gov

Contracting Officer's Representative (COR)
The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government's behalf.
Assigned COR:  Richard Hudson
Organization or Agency: Dept. of VA
Telephone: (315) 425-4400 X52783
Email: Richard.Hudson@va.gov


This may include performance monitors, inspectors, technical experts, or others who provide information that helps the COR monitor contractor performance.

4. Contractor Representatives

The following employees of the contractor serve as the contractor's Program Manager and Task Manager for this contract.

Program Manager -
Telephone:
Email:
Task Manager -
Telephone:
Email:
Other Key Contract Personnel -
Title:
Telephone:
Email:


5. Contract Description:

The Department of Veterans Affairs in Syracuse NY requires full service maintenance and repairs on identified equipment and associated software. The Contractor to provide all necessary personnel and supervision as required by this Contract, to provide full service maintenance and repairs on identified access control, video equipment, and associated software at the Department of Veterans.
This will be procured under the Test Program for Certain Commercial Items in accordance with FAR 13.5.
The work includes, but is not limited to, the following tasks.
Preventative maintenance (PM)/service and repair of Facility Commander System software and Field Card Access Control Components and hardware.
Preventative maintenance (PM)/service and repair of OnGuard Security System software and Field Card Access Control Components and hardware.
Preventative maintenance (PM)/service and repair of all Bosch and GE CCTV Components, both Headend and Cameras including the Parking Garage Cameras
Facilitate the upgrade of Facility Commander Software to OnGuard Software.
It is the responsibility of the Contractor to provide all required administration, management, and training to their technicians.

A. Service Coverage: Coverage shall be provided 8 hours per day, Five (5) days per week with the exception of all City, State, and Federal holidays. The following days are federally recognized holidays.
New Year's Day
Martin Luther King's Birthday
Washington's Birthday
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving
Christmas Day
B. Coverage shall be provided during day shift Monday through Friday 8:00am-4:30pm. The Contractor is responsible for providing the appropriate coverage for the day s workload. The Contractor is also responsible for providing backup coverage for unexpected staff absence(s).

All work performed shall be in accordance with OEM manufacturing practices. Contractor shall be Certified GSA Technician for GE/Lenel security and safety products. It is the Contractors responsibility to provide all personnel, equipment, manuals, tools, and schematics to perform contracted services. Scheduled preventive maintenance will include, but not be limited to diagnostic troubleshooting, and repair for the existing access control system by an OEM certified technician. At the conclusion of the preventive maintenance visit, the instrument(s) and/or equipment shall be returned to the operating condition stipulated by the manufacturer's factory specifications. Contractor shall make all adjustments/repairs needed to insure proper operation of the system. The services shall include all travel, fees, accommodations, and any other costs incurred by the contractor. Contractor shall use only OEM parts.

C. Contractor's service representative shall contact Syracuse VAMC Physical Security Officer prior to any service performed. Service tickets will be signed and filed with the Police. In lieu of presenting service tickets while on-site, service tickets may be emailed to the Physical Security Officer. Failure to provide signed service tickets will result in non-payment.

D. Contractor shall provide Facility Commander Software Service Agreement (SSA) Level 1 Plan for base year and option years. In addition, Contractor will provide service or any repairs for the OnGuard Software which is scheduled to be implemented October 1, 2018. Work not covered by this contract shall not be performed without first obtaining permission of the Contracting Officer. Any Service or repairs which are approved by the Contracting Officer will be consistent with current labor rates. Bills resulting from additional work performed without prior approval will not be honored.

E. The contractor shall be responsible for informing the COR of any uncorrected deficiencies or deficiencies which poses a hazard to patients, staff, or other equipment. All deficiencies will be noted on the service ticket. Notation will include the type of deficiency, dated and initialed. Contractor shall draw attention to, and specifically describe any additional benefits or options that are incorporated in their standard maintenance agreement that are not included in the above specifications. Examples may include remote diagnostic monitoring, discounted labor rates for repairs outside of normal working hours, extended normal working hours, discounted/no charge hardware and/or software upgrades, discounted additional hardware and/or software options, discounted labor rates for emergency repairs, downtime protection guarantees, etc.






6. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).



Task
ID
Indicator
Standard
Acceptable Quality Level
Method of Surveillance
Incentive/
Disincentives
CCTV Cameras and Card Readers
1
Inspect all 128 Camera and 512 Readers for functionality.
All cameras and readers maintain full functionality and performance.
95%
Random Inspection
If less than 95% completion for any one month period that percentage will be deduct from invoice.
CCTV Cameras and Card Readers
2
Preventative maintenance of Lobby & Police Dispatch Intercom
Emergency Department Intercoms

All intercoms remain at full functionality.
95%
Direct Observation
Full Compliance rewarded with note of service on quarterly performance rating
If one or more intercoms are out of service for greater than 72 hours during a 30 day period past performance will be documented accordingly.
CCTV Cameras and Card Readers
3
Fixed Closed Circuit Television
Cameras (CCTV)
PTZ Closed Circuit Televisions must be inspected and remain in textbook working order.
ALL CCTV camera s and closed circuit televisions must remain fully operational.
95%
Direct Observation
Full Compliance rewarded with note of service on quarterly performance rating/ If more than 2 cameras or television monitors are out of service for longer than 7 days during a 30 day period negative note on quarterly performance
CCTV / Card Reader Services
4
Door locks and door strikes must be checked and maintained.
Door locks and strikes must be in good working order and free of any defects.
95%
Validated Customer Complaint
Past performance

7. INCENTIVES

The Government shall use past performance and/or non-payment as incentives. Incentives shall be based on exceeding, meeting, or not meeting performance standards.

8. METHODS OF QA SURVEILLANCE

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

a. DIRECT OBSERVATION. (Can be performed periodically or through 100% surveillance.)
1, 4, and 5

b. PERIODIC INSPECTION. (Evaluates outcomes on a periodic basis. Inspections may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.)
1, 2, and 3

c. VALIDATED USER/CUSTOMER COMPLAINTS. (Relies on the patient to identify deficiencies. Complaints are then investigated and validated.)
5 and 4

9. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

ACCEPTABLE AND NOT ACCEPTABLE

10. DOCUMENTING PERFORMANCE

a. ACCEPTABLE PERFORMANCE

The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. UNACCEPTABLE PERFORMANCE

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's program manager.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.

11. FREQUENCY OF MEASUREMENT

a. Frequency of Measurement.

During contract performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor QUARTERLY to assess performance and shall provide a written assessment.




______________________________________________________________________________
Signature Contractor Program Manager



Signature Contracting Officer s Representative



______________________________________________________________________________
Signature - Contracting Officer





































SAMPLE QUALITY ASSURANCE MONITORING FORM

SERVICE or STANDARD:





SURVEY PERIOD:
SURVEILLANCE METHOD (Check):
r Random Inspection r 100% Inspection r Periodic Sampling r Observation
r Analysis of contractor s reports
LEVEL OF SURVEILLANCE (Check):
r Monthly r Quarterly r Semi-Annual r As needed/required
PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %
ANALYSIS OF RESULTS:
Observed Service Provider Performance Measurement Rate: ______%
Service Provider s Performance (Check): r Meets Standards (PASS)
r Does Not Meet Standards (FAIL)
Narrative of Performance During Survey Period:






PREPARED BY: ___________________________________ DATE: _________________