36C24218Q9508-001.doc

VA Medical Center Syracuse, New York

Statement of Work (SOW) – Background:

The Syracuse VA Medical Center, located at 800 Irving Avenue, Syracuse, New York 13210-2716 is soliciting a full service firm fixed-price contract for preventative maintenance (PM)/service and repair of Facility Commander System Field Card Access Control Components, Including the Bosch and GE CCTV Components, both Headend and Cameras. This will include the Parking Garage Cameras, and to provide a Facility Commander Software Service Agreement (SSA) Level 1 Plan for 12 months. This will also facilitate the upgrade of Facility Commander Software to OnGuard Software. This coverage shall include full support for all components, and software.

A. Period of Performance

The base period of performance for this contract shall begin on October 1, 2018, unless otherwise specified, and shall expire on September 30, 2019. This solicitation includes the provision of quotations for this base year and four options that may be exercised at the discretion of the Government. Normal working hours are 8:00 AM EST – 4:30 PM EST, Monday through Friday. Excluding Federal Holidays observed by the VAMC.

B. Scope of Work:

1. Contractor shall furnish all labor, tools, and equipment as applicable to perform: full service maintenance and repairs on identified equipment and associated software, unless otherwise specified, during normal working hours, unless otherwise specified. Normal working hours are 8:00 AM EST – 4:30 PM EST, Monday through Friday. Excluding Federal Holidays observed by the VAMC which are:

New Year’s Day

Martin Luther King Day

President’s Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veteran’s Day

Thanksgiving Day

Christmas Day

2. All work performed shall be in accordance with OEM manufacturing practices. Contractor shall be Certified Technician for GE/Lenel security and safety products. It is the Contractors responsibility to provide all personnel, equipment, manuals, tools, and schematics to perform contracted services. Scheduled preventive maintenance will include, but not be limited to diagnostic troubleshooting, and repair for the existing access control system by an OEM certified technician. At the conclusion of the preventive maintenance visit, the instrument(s) and/or equipment shall be returned to the operating condition stipulated by the manufacturer's factory specifications. Contractor shall make all adjustments/repairs needed to insure proper operation of the system. The services shall include all travel, fees, accommodations, and any other costs incurred by the contractor. Contractor shall use only OEM parts.

3. Contractor's service representative shall contact Syracuse VAMC Physical Security Officer prior to any service performed. Service tickets will be signed and filed with the Police. In lieu of presenting service tickets while on-site, service tickets may be emailed to the Physical Security Officer. Failure to provide signed service tickets will result in non-payment.

4. Contractor shall provide Facility Commander Software Service Agreement (SSA) Level 1 Plan for base year and option years. In addition, Contractor will provide service or any repairs for the OnGuard Software which is scheduled to be implemented October 1, 2018. Work not covered by this contract shall not be performed without a proper modification issued by the Contracting Officer. Any Service or repairs which are approved by the Contracting Officer will be consistent with current labor rates.

5. The contractor shall be responsible for informing the COR of any uncorrected deficiencies or deficiencies which poses a hazard to patients, staff, or other equipment. All deficiencies will be noted on the service ticket. Notation will include the type of deficiency, dated and initialed. Contractor shall draw attention to, and specifically describe any additional benefits or options that are incorporated in their standard maintenance agreement that are not included in the above specifications. Examples may include remote diagnostic monitoring, discounted labor rates for repairs outside of normal working hours, extended “normal” working hours, discounted/no charge hardware and/or software upgrades, discounted additional hardware and/or software options, discounted labor rates for emergency repairs, downtime protection guarantees, etc.

C. Places of performance

1. VAMC Syracuse 800 Irving Avenue, Syracuse, N Y 13210.

2. Behavioral Outpatient Clinic 620 Erie Blvd. West Syracuse, N Y 13210.

3. Veteran Wellness and Recovery Clinic 572 South Salina Street, Syracuse, NY 13210

4. Dental Clinic 910 Erie Blvd East, NY 13210

5. CBOC Rome 125 Brookley Rd, Rome, NY 13441

6. CBOC Binghamton 203 Court St. Binghamton, NY 13901 D. Equipment list

1. The Syracuse VAMC is currently using Facility Commander WNX Version 7.7 and the current system parameters are as follows:

1 Ea. WXLISSA-ENT-SERV= 1 Server/1 Client/16 Reader License/16 Cameras

1 Ea. WXLISSACAMLIC0128CAP = 128 Camera License

1 Ea. WXLISSARDRLIC0512CAP= 512 Reader License

1 Ea. WXLISSASWOPT-PHOTOID= Photo ID Addition

9 Ea. WXLISSASWOPT-001 CLIENT= 9 Client Licenses

The following equipment is to be covered by the terms and conditions herein:

Facility Commander System Software

On Guard System Software

128 Camera License

512 Reader License

Photo ID Imaging

9 Client Licenses

Field Access Control Panels

Field PIV Proximity Card Readers

WIU-4 Interface Cards

Monitoring Devices

Alarm Devices

Annunciators

Request to Exit Motion Detectors

Request to Exit Push Buttons

Magnetic Door Locks

Electric Door Strikes

Electric Door Locks

Regulated Power Supplies Power Supply Battery Backup

Panic Buttons Fixed Closed Circuit Television

Cameras (CCTV)

PTZ Closed Circuit Televisions DBOS Head End Digital Recording Units

BRS Bosch Head End Recording Stations Bosch Client Recording Stations

Bosch CCTV System Software

Flat Screen CCTV Viewing Monitors

Parking Lot & Garage Parking Gates

Lobby & Police Dispatch Intercom Emergency Department Intercom