Rideshare for VHA Homeless Program Veterans

The Department of Veterans Affairs Strategic Acquisition Center Frederick is seeking nationwide rideshare transportation services to support veterans enrolled in VHA Homeless Programs across all U.S. states and territories. This Request for Information (RFI) is designed for market research purposes and is not a formal solicitation; therefore, responses will not be treated as proposals and the Government assumes no obligation to award a contract or reimburse respondent expenses. Eligible service providers must coordinate rides, perform cost comparisons to ensure lowest-price options, and maintain 24/7 support for scheduling and issue resolution to facilitate veterans' access to critical services including shelter, housing appointments, medical care, employment searches, and other support services. The RFI responses will be evaluated based on vendors' experience with government and commercial rideshare contracts, ADA compliance capabilities, risk mitigation strategies, geographic service coverage, ability to handle peak demand periods, pricing models suitable for firm-fixed-price contracts with uncertain volumes, ride management controls, and any value-added features. Responses must be submitted by 10:00 AM Eastern Standard Time on February 9, 2026, to Michael.Stevens5@va.gov and Marleine.Raisin@va.gov, limited to five pages in Microsoft Word format with 12-point font, and no questions are being accepted at this time.

This opportunity is designated as a set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBs), though Veteran-Owned Small Businesses (VOSBs) and other small businesses are also eligible to respond. No potential incumbents or current contractors are identified in this RFI, as this represents a new market research initiative to identify capable service providers. The contract structure is described as a firm-fixed-price purchase order with a 12-month period of performance plus one optional seven-month extension, though specific budget values or award amounts are not disclosed in the RFI documents. The Government will reimburse only actual rideshare service costs and will not cover contractor profit or general and administrative fees, with separate invoices required for each of the 18 VISN (Veterans Integrated Service Network) locations nationwide. Contractor personnel will require Tier 1/Low background investigations (NACI) and mandatory VA security and privacy training before accessing VA information systems.