Attachment 2 - VHA RFI Questionnaire.docx

This file is a Request for Information (RFI) questionnaire issued by the Department of Veterans Affairs Strategic Acquisition Center to gather market research on rideshare service providers. The RFI seeks information from Service-Disabled Veteran-Owned Small Businesses (SDVOSBs), Veteran-Owned Small Businesses (VOSBs), and other small businesses capable of providing nationwide rideshare transportation services for Veterans enrolled in VHA Homeless Programs. Services must support essential activities including access to shelter, housing appointments, medical care, and employment searches, with availability across all U.S. states and territories where rideshare options exist and 24/7 scheduling and support capabilities.

The questionnaire requires respondents to provide ten key pieces of information: business size status and relevant NAICS codes for rideshare services; experience with government or large commercial rideshare contracts; ADA compliance and disability accommodation capabilities; risk mitigation strategies for driver shortages and system outages; geographic service coverage areas; ability to support peak demand and emergency periods; ride ordering, authorization, and tracking controls; pricing models for cost predictability under Firm-Fixed Price contracts with uncertain volume; minimum operational requirements for service delivery at scale; and any value-added features such as real-time analytics or EV fleet options. This is a market research RFI only, not a solicitation, and the Government has made no commitment to award a contract or reimburse respondent expenses.