Request for Information (RFI): Audio Visual (AV) / Video Teleconferencing (VTC) Lifecycle Information Technology (IT) Support (AV LIT)

The Air Force Nuclear Weapon Center is conducting market research for Audio Visual and Video Teleconferencing Lifecycle IT Support (AV LIT) services with a deadline for industry responses of June 2, 2026. The Government intends to award a Single-Award IDIQ contract with a 5-year base period plus five 1-year options and fixed pricing elements.

All contractor personnel must obtain and maintain TOP SECRET/SCI/SAP clearances and operate within a Special Access Program environment. Place of performance spans multiple CONUS locations: Hill Air Force Base, Kirtland AFB, Minot AFB, Malmstrom AFB, F.E. Warren AFB, and Vandenberg Space Force Base, with local presence within 50 miles of Hill AFB preferred. Services encompass comprehensive consulting and design for both traditional and Microsoft Teams-based VTC and AV solutions, IT hardware installation, and end-to-end maintenance including tier 3 support, decommissioning, and lifecycle replacement across approximately 1,000 users. Maintenance includes 12-month warranty following installation, two preventive inspections annually per system, and tiered support: Minor/Major issues resolved within 7 and 5 business days respectively with 1 business day response; Emergency (Critical) issues resolved within 1 business day with 4-hour response. Contractor must staff technicians holding AVIXA CTS, CTS-D, and CTS-I certifications plus relevant manufacturer certifications. Standard operating hours are 0600–1800 (80 hours per two-week period); contingency 24/7 support may be required with 60 minutes' notice. Equipment is categorized into four complexity tiers (Standard/Small, Standard/Medium, Standard/Large, Auditorium) with specifications defined in the attached Pricing Catalogue. The Government seeks industry feedback on SAP capability, prior multi-class system experience, financial capacity, authorized reseller status, and teaming arrangements. Unclassified responses limited to 10 pages in Microsoft Word format (1-inch margins, 12-point font) must be submitted by 1200 MDT June 2, 2026 to Contracting Officer Tanner Nielsen and Contracting Specialist Quade McGuire.