IT AV Source Selection PWS_DRAFT.pdf

Audio Visual (AV) / Video Teleconferencing (VTC) Lifecycle Information Technology (IT) Support (AV LIT)

Hill Air Force Base Performance Work Statement (PWS)

1.0 SCOPE.

The primary objective of this contract is to provide lifecycle sustainment for current and future Traditional and Air Force Microsoft Teams (MS Teams) based Video Teleconferencing (VTC), Audio Visual (AV), and Information Technology (IT) hardware (HW) systems across Intercontinental Ballistic Missiles (ICBM) Directorate Operating Locations in the Continental United States (CONUS).

The Contractor shall provide comprehensive Consulting and Design Services for new and existing VTC and AV solutions, as well as for IT HW installation. The Contractor shall also provide end-to-end Maintenance Services which include, but are not limited to, tier 3 support, decommissioning, and lifecycle replacement.

To facilitate the procurement of necessary equipment and services, the Contractor shall follow the established Pricing Catalogue of pre-approved HW, standard conference room HW configurations, and associated services. Services and HW may be requested in addition to the standardized configurations.

This catalogue will be used for all purchasing and installation activities performed under this contract.

Individual Task Orders (TO) may deviate from the Price Catalogue as negotiated between the requiring activity and the Contractor.

This contract requires the Contractor to obtain and maintain necessary security clearances and to coordinate with ICBM personnel on all matters involving security impact and cybersecurity compliance, including the implementation and management of controls under Risk Management Framework (RMF).

The Contractor shall provide the organizational resources, both technical and functional, required for managing contract performance.

2.0 BACKGROUND.

The ICBM Directorate currently supports a rapidly expanding operational footprint both inside and outside the State of Utah. This infrastructure serves nearly 1,000 users and key stakeholders who rely on zero-fail communications to execute their mission. The Directorate's current AV and IT environments consist of aging systems that require immediate refresh, ongoing maintenance, and strategic modernization to reduce accumulating technical debt. Concurrently, new facilities require rapid repair, system upgrades, and secure integration to provide reliable connectivity to classified networks within significant classified spaces.

Given the high-visibility nature of the ICBM Directorate’s mission—which routinely involves executive-level briefings and meetings with senior leadership—any AV or network downtime severely impacts organizational productivity and strategic decision-making. To mitigate these risks and optimize mission readiness, the ICBM Directorate is seeking to standardize its infrastructure. The objective of this effort is to establish consistent HW configurations across all locations, thereby delivering a unified, reliable, and highly similar user experience from room to room, regardless of the facility or classification level.

3.0 APPLICABLE REGULATIONS.

The Contractor is responsible for adhering to the most current iteration of the below regulations in regard to support of this contract. Changes to regulations do not change the pricelist unless specifically negotiated with the contracting office.

4.0 PERFORMANCE REQUIREMENTS.

4.1 Consulting and Design Services.

The Government will provide Statement of Objectives (SOO) to the Contractor prior to consulting for design services. The Contractor shall attend meetings and/or site surveys with the customer and ICBM personnel to determine requirements, funding thresholds, and schedules. At proposal, the Contractor shall deliver an itemized list of components necessary to implement the desired solution, associated costs, and proposed schedules for delivery and installation. The Contractor shall provide services to identify and propose technical enhancements to VTC or AV maintenance services and systems for new or upgraded systems. When possible, the Contractor shall propose a solution to support Teams, or the currently approved web-based conferencing solution, over traditional AV/VTC.

4.2 Maintenance Services.

The Contractor shall provide on-going maintenance including, but not limited to, equipment testing, equipment repair, equipment replacements, technical support, and support services (equipment installation, equipment training, and equipment/software upgrades/refreshes) for the first 12 months after equipment installation. Government organizations may extend maintenance services beyond the warranty period using the Pricing Catalogue.

4.2.1 Initial Warranty/Maintenance Services. The Contractor shall provide warranty and maintenance services for the 12 months following acceptance of installation of the system.

These services shall include troubleshooting calls, semiannual maintenance inspections in compliance with paragraph 4.2.2, and end of warranty period recommendations.

4.2.2 Preventive Maintenance Inspections (PMI). The Contractor shall schedule and provide two PMI per system per year which shall include compliance with OEM specifications. Results of PMIs shall be included in the Monthly Report (CDRL xxx). The Project Manager (PM)/Contracting Officer Representative (COR) may request an itemized list of all VTC/AV systems inspection status. (CDRL xxx)

4.2.3 Request Tracking and Coordination. The Contractor shall respond to maintenance and/or service requests via the government-established POC and coordinate VTC, AV, and IT services and scheduling with the appropriate facility coordinator. Requests for on-call support during high-level meetings shall be coordinated in advance between the government-established POC and the Contractor and is covered under maintenance services.

4.2.4 Service Calls. The Contractor shall provide a tiered service call structure with defined response and resolution times. This will include remote help desk support for initial trouble-shooting and on-site support for issues requiring escalation, such as critical system failures. The Contractor shall coordinate with the government-established POC with resolution actions and provide recommendations for future issue avoidance. If issues/repairs are identified to correct system deficiencies, the Contractor shall provide a recommended solution IAW para 4.4.7.2 below.

Customers without an active TO may request price-list services via Government Purchase Card (GPC). However, GPC requests are secondary to active TOs, subject to Contractor availability, and do not guarantee standard response times. Additionally, customers without an active TO must provide all necessary HW configuration documents (e.g., SOO, deliverable lists, topology, etc.) to receive support. The requiring organization has final determination in categorization of repair assigned to each problem/repair order and may elevate any corrective repair to a higher level. Required response times are indicated below (see catalogue for pricing):

o Minor (Low) 1 Business Day o Major (Medium) 1 Business Day o Emergency (Critical) 4 Business Hours

4.2.4.1 Minor Repairs. Minor issues includes but is not limited to: color distortion on monitor, on/off light malfunctions on audio that do not impede the VTC or AV Customer Premise Equipment (CPE) system from performing VTC or AV communication functions. Whenever possible, the Contractor should direct on-site personnel over the phone for troubleshooting. If the issue cannot be resolved thru this method, then the Contractor shall resolve orders for minor repairs within seven (7) business days unless the TO PM approves additional time.

4.2.4.2 Major Repairs. Routine issues (such as a single malfunctioning camera, or near/far end monitor malfunction) that impede the VTC or AV CPE system from continually performing VTC or AV communication functions. The Contractor shall resolve orders for routine repair service within five (5) business days unless the TO PM approves additional time.

4.2.4.3 Emergency Repairs. Emergency issues (such as codec malfunction, or room controller outage) that prevent the VTC and AV CPE system from performing VTC or AV communication functions as required by 75 ABW/SCOI for real world operational missions, Life/Safety/Health and Senior Leader requirements. The Contractor shall provide onsite maintenance within four (4) hours of notification for emergency repairs and resolve orders for emergency repair service within one

(1) business day unless the TO PM approves additional time. Any repair that requires new equipment must be approved by the TO PM and funded by the requiring organization.

Additionally, timelines for repair must be negotiated between the Contractor and the TO PM.

4.3 Pricing Catalogue

The Contractor shall provide a standardized list of services and equipment to be included in the Pricing Catalogue. The Tiers below are defined as being the basic/standard room configuration for each level.

Complexity and/or customization may be added at each Tier level using the Pricing Catalogue. The Tiers are categorized as follows:

Complexity Level Description

Standard/Small (Conference Room)

• Capacity: 6-12 seats

• Single network (secured or unsecured teleconferencing and presentation)

• Typical Use: MS Team meetings, presentations, standard video conferences, dial-in meetings

• AV Equipment:

• Display – Large, single monitor/TV

• Audio Conferencing System (Integrated into the room): single microphone, 2 speakers

• Central control system (touch panel for room control – lighting, volume, display)

Standard/Medium (Conference Room)

• Capacity: 13-25 seats

• Single network (secured or unsecured teleconferencing and presentation)

• Typical Use: MS Team meetings, presentations, standard video conferences, dial-in meetings

• AV Equipment:

• Display – 2 Large, monitors/TVs

• Audio Conferencing System (Integrated into the room): single microphone, 2 speakers

• Central control system (touch panel for room control – lighting, volume, display)

Standard/Large (Conference Room)

• Capacity: 26-50 seats

• Single network (secured or unsecured teleconferencing and presentation)

• Typical Use: MS Team meetings, presentations, standard video conferences, dial-in meetings

• AV Equipment:

• Display – 2 Large, monitors/TVs

• Audio Conferencing System (Integrated into the room): single microphone, 2 speakers

Auditorium

• Capacity: 51-250 seats

• Single network (secure or unsecure teleconferencing)

• Typical Use: MS Team meetings, presentations, standard video conferences, dial-in meetings

• AV Equipment:

• Display – (1) Extra Large Monitor

• Display – (2) Large Monitors/TVs

• Audio Conferencing System (Integrated into the room): 1 podium microphone, 1 wired microphone, 3 speakers

• Content switching and routing

The Government may, at its discretion, add supplies or services to the established Price Catalogue, provided such items are determined by the Contracting Officer (CO) to be within the general scope of this Contract. The Contractor shall submit a proposal for any proposed addition, including technical specifications and pricing data. Upon a written determination by the CO that the proposed price is fair and reasonable in accordance with FAR 15.404-1 or FAR 13.106-3, the Government may execute a bilateral modification to incorporate the item(s) into the Price Catalogue.

4.4 Purchasing and Installation.

The Contractor shall provide all components necessary to implement the design based on solutions approved during the Consulting and Design period. HW purchasing will be handled at the TO level;

however, the Contractor shall utilize existing equipment as much as practicable. The Contractor shall submit all equipment lists for Government review and written approval prior to initiating any procurement.

The Contractor shall provide the status of HW ordering, processing, shipping, tracking, and project management for all systems in accordance with CDRL [xxx]. The Contractor shall manage industry-standard warranty issues for all new components installed. The Contractor is not responsible for the warranty of Government-supplied equipment; however, the Contractor remains responsible for the maintenance of said equipment during the 12-month warranty period following installation acceptance, as described in paragraph 4.2.1.

The Contractor shall ensure implementation services are performed by industry-certified technicians. In addition to AVIXA CTS, CTS-D, and CTS-I certifications, the team must hold relevant manufacturer and specialized certifications (e.g., Crestron, Extron, or Biamp) to ensure technical proficiency. At all times, technicians shall follow industry standards for all integration and cabling services to ensure easy replacement of any components due to failure and to ensure a clean and professional appearance of the space after final system installation is complete.

4.4.1 LAN Drop Installation and Coordination. In accordance with the TO SOO, the Contractor shall install additional LAN drops to support system requirements. For installations in unfinished rooms, pricing shall be determined at the TO level to account for specific environmental constraints.

All work shall be accomplished in compliance with UFC 3-580-01 and local base wiring standards, in coordination with the local base communications team (Base Comm). In unfinished spaces or shell environments, the Contractor shall ensure all cabling is protected from future construction activities and adheres to the technical specifications stated in the TO.

4.4.2 System Acceptance. Upon completion of system installation, acceptance shall be determined through a joint review involving representatives from the purchasing organization, the Security Office, and Base Comm. The Contractor shall execute a comprehensive system validation test to verify that all features and functionalities meet specified mission requirements.

Formal acceptance by the purchasing organization is contingent upon the successful completion and Government approval of a Quality Control (QC) Checklist. This checklist shall be specifically modified to align with NI/Sentinel operational standards and security protocols. The system will only be considered accepted once the solution is proven to satisfy all requirements and the QC documentation is finalized. (CDRL xxx)

4.4.3 System Documentation. The Contractor shall provide system documentation (schematics, wiring diagrams, interconnection diagrams, etc.) to the COR, PM, and customer, before and upon installation, when configuration changes are required, or upon request. The TO or GPC SOO may require additional or reduced documentation. (CDRL xxx)

4.4.4 Packaging, Packing, and Shipping. The Contractor shall be responsible for all costs associated with shipment and storage of equipment for repair and/or replacement, including loaner/spare equipment.

4.4.4.1 The Contractor shall provide user training and user manual upon installation, testing, and acceptance of new systems. (CDRL xxx)

4.4.4.2 The Contractor shall train government identified personnel to do basic troubleshooting for immediate resolutions. (CDRL xxx)

4.4.5 VTC and AV HW Replacement. The Contractor shall replace HW necessary to restore VTC and AV operations to normal service levels only when the Contractor cannot repair the equipment or when repair would cost more than replacement. The Contractor shall provide to the COR/PM a written recommendation for replacement items and costs necessary to restore the system.

No purchases shall be made by the Contractor until authorization has been made by the TO PM/COR/GPC CH. The TO PM/COR/GPC CH will evaluate the recommendation, coordinate with the system owner for purchase, and notify the Contractor when components are received. The Contractor shall install new components to restore system functionality IAW the customers PO.

4.4.5.1 In the event of component failure when outside of manufacturer warranty coverage, the system owner will bear responsibility for the cost to purchase the component(s) and labor to complete installation and restore the system to expected functionality.

4.4.6 Current Systems. ICBM Directorate has installed VTC systems within their facilities at Hill AFB, which are included in this scope. Outside organizations may exercise the IDIQ option and will be required to pay for any service they request.

4.4.7 Monitoring. The Contractor shall monitor existing systems for End of Life (EOL) notifications and removal from the Approved Product List (APL).

4.4.7.1 The Contractor shall monitor and evaluate all VTC and AV systems to ensure compliance with the appropriate Department of Defense (DOD) approved architectures, programs, standards and guidelines.

4.4.7.2 When components reach EOL and/or removal from APL, the Contractor shall provide written recommendations to mitigate potential risks to the system or network. The TO PM will coordinate with system owner(s) to address the issue(s). The government’s TO PM will be required to provide all necessary equipment configuration documentation so that the Contractor has the necessary information to support.

5.0 PERFORMANCE STANDARDS.

5.1 Staffing Requirements.

The Contractor shall have available technicians ready to respond to repair orders IAW this PWS, regardless of the number of reported repair orders or locations of the facilities or systems requiring repair service. Response and repair times depend on the facility or system, conference schedule, and reported problems as defined under corrective maintenance.

5.1.1 The Contractor shall provide personnel who can understand, read, write and clearly speak the English language and communicate with and assist base personnel within the scope of the PWS.

All Contractor personnel shall be courteous, observing military and business professional etiquette and present a neat, clean, and professional appearance. All Contractor personnel shall be knowledgeable and able to effectively communicate problem resolutions to and for customers. All Contractor personnel shall be qualified and maintain certifications as listed throughout this PWS and as required per DoD 8140 at time of contract award and throughout the duration of the contract.

5.1.2 Associate Contractor Agreements (ACAs)

As part of the execution of this contract, the government may need the Contractor to collaborate with other teammates in regard to design and/or local support. As such, the Contractor shall enter into ACAs for any portion of the contract requiring joint participation in the accomplishment of the Government’s requirements. All costs associated with ACAs shall be included in the negotiated cost of this contract. A copy of any such agreements shall be provided to the CO for review before execution by the cooperating contractors. (CDRL xxx)

ACAs may be amended as required by the Government during the performance of this contract and shall ensure the greatest degree of cooperation to meet the terms of the contract.

ACAs shall include the following general information:

o Identification of associate contractors and their relationships o Identification of the program involved and relevant Government contracts of the associate contractors o Description of associate contractor interfaces by general subject matter o Specific categories of information to be exchanged or support to be provided o Basis for sharing essential information, data, technical knowledge, expertise, and/or resources o Expiration date or event of the ACA o Identification of potential conflicts between Government contracts and the ACA, including agreements on protection of proprietary data and employee restrictions

The Contractor is not relieved of any contract requirements nor entitled to any adjustments to contract terms because of failure to resolve a disagreement with an associate contractor.

Liability for improper disclosure of proprietary data contained in or referenced by any agreement shall rest with the parties to the agreement, not the Government.

5.2 Security Requirements

The highest classification for this requirement is TOP SECRET//SCI/SAP. The person locally placed at HAFB should be able to perform all taskings related to maintenance in this contract and should maintain a TS/SCI/SAP clearance. The Contractor shall ensure personnel have obtained a favorable local files check or favorable National Agency Check ref: Section 5.10, prior to applying for network access. (The 75 SFS Local Files Check is insufficient for this requirement.) The Contractor shall comply with all security and threat related requirements as specified in DOD 5220.22M, National Industrial security Program Operating Manual (NISPOM); AFI 16-1404, Air Force Information Security Program; AFI 16- 1406, Air Force Industrial Security Program; Hill Air Force Base Installation Anti-Terrorism Plan 10-245;

AFI 36-3026 V1_IP, Identification Cards for Members of the Uniformed Services, their Eligible Family Members and Other Eligible Personnel; HAFBI 31-101 Installation Security Instruction; HAFB Plan 31-101, Installation Security Plan and subsequent instructions. The Contractor shall comply with Air Force policy to identify, mark, protect, and destroy classified information and material consistent with national policy

IAW AFI 16-1404.

5.2.1 This contract has classified requirements described in a form DD254. The Contractor shall adhere to all addendums and provisions of the DD254. All OPSEC requirements contained in the DD254 and this PWS shall be adhered to.

5.2.2 Security Clearance Investigations. All contract personnel must meet the terms of this PWS and must be United States citizens. Applicable directives include DOD 5200.2-R and AFI 31-501. Any costs associated with obtaining a security clearance shall be the responsibility of the Contractor.

5.2.2.1 Personnel assigned shall have access to information that could cause serious damage; therefore, contract personnel assigned to those areas shall obtain or possess a TOP SECRET clearance. IAW AFI 16-1406, paragraph 2.4, Industrial Security Program Management, when contract personnel require unescorted entry to restricted areas, access to sensitive unclassified information, access to government information systems and/or sensitive equipment, not involving access to classified information, the Contractor's personnel security questionnaire is processed by the sponsoring Air Force activity per DOD 5200.2-R and AFI 31-501, Personnel Security Program Management.

5.2.3 At contract start date and duration of contract, all contract personnel requiring elevated rights accounts to perform assigned duties shall possess a TOP SECRET clearance or interim TOP SECRET clearance.

5.2.4 When services are required in a Classified Processing Area (CPA), the contract personnel shall be escorted by a customer representative with sufficient clearance of open/close the CPA.

5.3 Non-Disclosure

The Contractor shall not divulge any information about files, data, processing activities or functions, user ID’s, passwords, or other knowledge that may be gained, to anyone who is not authorized to have access to such information. Contract personnel shall abide by all agency rules, procedures, and standards of conduct. Contract personnel shall be in compliance with the Federal Information Processing Standards (FIPS) 201 Personal Identity Verification (PIV) of Contractor Employees. The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and

Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201. The Contractor shall insert this clause in all subcontracts when the sub-contractor is required to have physical access to a federally-controlled facility or access to a Federal information system. The Non-Disclosure Statement shall be due within 10 days of request by the Government. The Government is not obliged to accept performance from the Contractor or any of its employees who decline to sign or otherwise fail to execute a non-disclosure agreement.

5.4 VTC/IT/AV Maintenance Activity Report (MAR).

The Contractor shall provide to the COR and TO PM a monthly report of activities, which includes at a minimum, Support Requests, response times, and resolution. The monthly report will include the status of open, outstanding, and closed tickets. The Contractor shall submit the report by the 5th business day of each month. This report shall be included as part of the Pricing Catalogue. (CDRL xxx)

5.5 Staffing Roster.

Within 10 business days of contract/TO award, the Contractor shall provide a list of all personnel who could be called upon to support this contract to the COR/TO PM. Additions to and removal of personnel will be identified to the Security Manager within five (5) business days of the change in accordance with (IAW) Section 3.9 of this contract. (CDRL xxx)

5.6 User Documentation and Training.

The Contractor shall coordinate with customer to perform user training and support upon completion of system installation. The Contractor will provide copies of user manuals, digital format preferred. The Contractor will report on user training activities in the VTC/AV Maintenance Activity Report. (CDRL xxx)

5.7 Travel/Temporary Duty (TDY).

Travel may be required in support of this effort based on requirements specified in individual TO, primarily at Air Force Bases within the continental United States (CONUS). The location multiplier in the price list shall include all travel related to the project.

Travel beyond the location multiplier found in the Pricing Catalogue is dependent on mission need and must be pre-approved through the TO PM. Furthermore, travel outside of core business hours may be required to meet mission needs. The Contractor shall obtain written approval for all travel requirements from the designated Government program/effort lead prior to costs being incurred. The Government is under no obligation to reimburse the Contractor for any travel for which prior written approval was not received.

5.7.1 At the Government’s request, the Contractor shall prepare and submit to the COR or Government designee, a Travel Approval Request (TAR) for CONUS/Outside the CONUS (OCONUS) travel prior to traveling. (CDRL xxx)

5.7.2 All travel requests shall include the number of personnel, destination, purpose, dates, number of days, and the cost estimate of required travel. Requests may also be required to include more detailed plans, agendas, itineraries, etc. on a case-by-case basis.

5.7.2.1 The COR or Government designee has the authority to approve CONUS TARs and other travel requests. The COR or Government designee will submit OCONUS TARs and other travel requests to the CO for approval.

5.7.2.2 Travel shall be accomplished using commercial air and/or other conventional modes.

5.7.2.3 The Contractor shall use the lowest cost mode of transportation commensurate with mission requirements.

5.7.2.4 Costs for travel shall be billed IAW the regulatory implementation of Public Law 99-234, Federal

Civilian Employee and Contractor Travel Expense Act of 1985, FAR 31.205-46 Travel Costs and Joint Travel Regulations.

5.7.2.5 Total travel expenses shall not exceed the travel dollars estimated/funded in the respective TO Contract Line Item Number (CLIN).

5.7.2.6 Travel to/from the Contractor’s work facility and primary Government work facility is not considered TDY travel under this contract.

5.8 Common Access Card (CAC)

The Contractor shall complete the organization's In-Processing Checklist (if applicable). The Contractor shall present document(s) that establish identity; acceptable document(s) include: valid driver's license with photograph, name, date of birth, gender, height, eye color and address; ID card issued by federal, state, or local Government agencies with photograph, name, date of birth, gender, height, eye color and address; U.S. military card; military dependent ID card. A Common Access Card (CAC) is required for all on-site contract personnel. The organization's security manager(s) will start Form 496 process if JPAS shows favorable result of background investigation. The Government will provide appropriate identification cards which shall be issued, displayed and surrendered as directed in HAFBI 31-101, Installation Security Program. The Contractor Program Manager shall ensure that all employees have the proper identification credentials prior to entering Hill AFB. CACs are used for identification and network access. CACs are not to be worn off base, photographed or be reproduced in any other manner. The Contractor shall return all credentials to the organization's security managers or Government Contract Office Representative (COR) and out-process via the organization's Out-Processing Checklist, if applicable, upon termination from the contract or contract completion.

5.9 Restricted Area Badges and Access to Controlled Areas

The Contract Manager or alternate shall complete an AF Form 2586, Unescorted Entry Authorization Certificate, for each employee requiring unescorted entry into controlled areas IAW HAFBI 31-101. The request shall be coordinated through the ICBM Security Manager. If approved, employee shall present the AF 2586 to ICBM Security Office for processing. Employee will receive AF Form 1199C (commonly known as line badge). Employee must return AF 2586 to the organization’s security manager. The form will be needed when changes to the card are requested. When the badge is no longer needed, employee shall pick up the AF 2586 from the organization's security manager and take to ICBM to turn in.

Employee shall return the AF 2586 to the organization's security managers. The controlled area badges shall be surrendered as required in HAFBI 31-101.

5.10 Access to the Network

o Non-Privileged: Non-privilege access will be granted in IAW AFMAN 33-282.

o Limited Privileged: Limited privilege access will be granted in IAW AFMAN 33-282.

5.11 Computer Connectivity

The Government will provide connectivity to the base systems for Government official business for the number of connections required to perform services for this contract. The Contractor shall confine PC/Laptop system configurations to the current Government Standard Desktop Configuration (SDC).

Any requests for variations will be submitted to the COR and approved by the Government prior to implementation. Contractor owned equipment shall not be permitted connectivity to the base network

5.12 Foreign Object Damage (FOD) and Drop Object Prevention (DOP)

Contract personnel who, in the performance of their assigned duties on this contract, work in, on, around, or travel through areas near aircraft, munitions, aerospace ground equipment (AGE), engines, or components shall comply with FOD prevention requirements prescribed in AFI 21-102.

5.13 General Contract Information

The Contractor shall be responsible for work requirements and work in progress no later than the end of the transition period as defined in Section 6.14. Although it is the responsibility of the Contractor to recruit, retain, and retrain, its employees, the Contractor shall ensure that all employees performing under this contract read, write, speak, and understand English at a technical level and proficiency adequate to the nature of the tasks assigned.

5.14 Contractor Employees

The Contractor shall provide the initial list of personnel who will support this contract no later than 10 working days after award of contract, and no later than 5 working days after hire of new employee (CDRL xxx). The Contractor shall provide updated lists as personnel changes occur within 5 business days of the change. The Government shall not be obliged to accept performance by any Contractor employee that the CO has identified to the Contractor as a threat to the health, safety, or general well-being of any other person on the installation. Moreover, the Government shall not be obliged to accept performance from any Contractor employee that the CO has identified to the Contractor as a threat to good order and discipline, to Government property, or to any Government operation or mission. The Contractor shall ensure personnel have obtained a favorable local files check or favorable National Agency Check prior to applying for network access.

5.14.1 The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest, nor shall the Contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to the DoD 5500.7- R Joint Ethics Regulations (JER). In addition, the Contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies contained in AFI 64-106, Air Force Industrial Labor Relations Activities. The Contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the Contractor's ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract. The Contractor shall not perform this contract in a manner that creates a conflict of interest or the appearance of a conflict of interest vis-à-vis Government employees, e.g., by requesting Government (COR) to survey Government contracts, subcontracts during their off-duty hours.

5.14.2 The Contractor shall ensure that its employees conduct themselves in a professional and courteous manner and that they present a neat and professional image appropriate to their duties to include wearing suitable attire and protective clothing as appropriate. The selection, assignment, reassignment, transfer, supervision, management, and control of Contractor employees shall be the responsibility and prerogative of the Contractor; however, the Contractor shall comply with the requirements set forth in this PWS and Local AFB regulations concerning conduct of employees as referenced herein. Contractor personnel shall comply with directives pertaining to operation of privately owned vehicles on Hill AFB per AFMAN 31-116, Motor Vehicle Traffic Supervision. The Contractor shall employ and maintain a technically trained and experienced work force.

5.15 Hours of Operation

Contractor personnel shall perform the services required under this contract between the hours of 0600 (6:00 am) through 1800 (6:00 pm), totaling not more than 80 hours of service within a two week period, unless otherwise notified by the Government. The hours of operation are subject to change and can be different for each area of operation. The Government will provide specific work hours for the Contractor upon request. The Contractor shall optimize personnel staffing and manning to match the PWS requirements and performance criteria between these hours. The Contractor shall perform the services required under this contract during office hours normally followed by the customers.

5.15.1 The Contractor is not required to provide service on the currently recognized Federal holidays.

If the holiday falls on Saturday, it will be observed on the immediately preceding Friday. If the holiday falls on a Sunday, it is observed on Monday. The Contractor may be required to observe all energy days and/or other down days as directed by OO-ALC Center Commander and/or AFMC at no cost to the Government.

5.15.2 On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours described above. The Contractor’s responsibilities for after-hours support will be defined in the workload data. This is an unplanned event that would require staff that would need to be able to communicate and perform services for Base infrastructure.

5.15.3 The Contractor shall plan for and respond to mission requirements in the event of mobilization, terrorism, natural disaster, or labor disputes. Upon notification by the CO of the requirement to support these operations the Contractor shall provide documentation for all hours worked.

5.15.4 Within 60 minutes of notification by the CO, the Contractor shall provide services to support national commitments up to and including a declared war that would generate increased mission requirements. These services shall be provided 24 hours a day, seven (7) days a week, as required.

5.15.5 The Contractor shall provide the CO a completed plan for providing maximum support of contingencies. Additionally, the Contractor shall be aware of provisions contained in DODI

3020.37, Section 6.6 concerning Government contingency plans. The Contractor shall comply with DODI 3020.37, Sections 6.9 and 6.10.

6.0 QUALITY CONTROL

6.1 Quality Control Plan (QCP).

At the time of the post award conference, typically within 45 days of award, the Contractor shall provide a copy of its written QCP. The Contractor shall develop an inspection system covering all the services.

The system shall specify areas to be inspected and identify industry standards to measure performance on either a scheduled or unscheduled basis. Any changes to the Contractor’s plan after contract award shall be approved in writing by both the Contractor and the CO. (CDRL xxx)

6.2 Quality Control Program

The Contractor shall establish a complete quality control program to ensure the requirements of this contract are provided as specified.

6.3 Quality Assurance

The Government will periodically evaluate the Contractor’s performance IAW the Service Summary Table and Government Quality Assurance Surveillance Plan (QASP) by appointing a COR to monitor performance to ensure services are received. The Government Contract Officer Representative (COR) will evaluate the Contractor’s performance through intermittent on-site inspections of the Contractor's quality control program (para. 6.2) and receipt of complaints from base personnel. The Government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the Government may decrease the number of quality control inspections if merited by performance. The Government will also investigate complaints received from various customers located on the installation. The Contractor shall be responsible for initially validating customer complaints. However, the Government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

6.4 Contract Officer Representative (COR)

The COR is the authorized Government representative(s) who will perform assessments of the Contractor’s performance. The COR or alternate(s) will inform the Contractor when discrepancies occur via a Contractor Performance Assessment Report (CPAR) and will request corrective action. The COR or alternate(s) will make a notation of the discrepancy on their assessment checklist with the date and time the discrepancy was noted and will request the Contractor to initial the entry on the checklist. Any matter concerning the scope, prices, terms or conditions of this contract shall be referred to the CO and not to the COR. The services to be performed by the Contractor during the period of this contract shall at all times and places be subject to review by the CO or authorized representative(s).

6.5 Freedom of Information Act (FOIA)/Privacy Act

All official Government records affected by this contract are subject to the provisions of the FOIA and Privacy Act. Any request received by the Contractor for access/release of information from these records to the public (including Government/Contractor employees acting as private citizens), whether oral or in writing, shall be immediately brought to the attention of the CO. All FOIA request must be submitted through the Base FOIA Manager to ensure proper processing and compliance.

6.6 Operations Security (OPSEC)

All Contractors, subcontractors, their employees, associates, and consultants who have access to critical information must comply with Air Force Instruction (AFI) 10-701, Operations Security (OPSEC), and applicable local guidance. OPSEC is a systematic means of identifying and protecting information which an adversary could use against the interests of the US. The critical information list (CIL) identifies sensitive information which requires protection. Counter-measures (CM), sometimes called OPSEC measures (OM), are control standards with which all personnel must comply in order to protect critical information, within AFI 10-701.

6.6.1 Responsibilities: Prior to bid the Contractor is advised to assess program requirements via AFI 10-701. Due to sensitivity, the following cannot be provided prior to contract award: The sponsor must provide or approve OPSEC training curriculum for use by the Contractor. Training must include awareness topics, CIL, CM/OM, threat/vulnerability, awareness of family/friends, and disciplinary action for non-compliance. The following will be provided (if not included in provided training materials): CIL, CM/OM, adversarial collection threat, OPSEC guidance (AFI 10- 701 and applicable local guidance) specifically as it applies to the sponsor’s organization, mission, and the contract.

6.6.2 The Contractor must identify personnel who will have access to critical information and ensure they have completed required OPSEC training IAW AFI 10-701, Chapter 5, prior to allowing access to critical information. The Contractor shall provide or ensure personnel attend Government supplied training as approved or provided by the sponsor. The Contractor may create or adapt OPSEC training to be used in lieu of sponsor provided training, as long as it is reviewed and approved by the sponsor. The Contractor may request approval from the sponsor to streamline refresher training by removing awareness topics IAW AFI 10-701, paragraphs 5.2.1 and 5.2.2 (only personnel for which a record exists indicating they have been trained on OPSEC awareness at some previous point in their career), organizational and contract specific training must be continued IAW AFI 10-701, paragraphs 5.2.3 and 5.2.4. The Contractor must track OPSEC training statistics to include total number of personnel with access to critical information, a list of their names, when each individual received the required OPSEC training, and when annual refresher training is due. Training must be provided before personnel are allowed access to critical information. The Contractor must ensure all personnel comply with OPSEC standards and practices as trained. Training may require modifications based on updates to critical information, CM/OM, intelligence threat, or other fundamental changes to the OPSEC program.

Prior to seeking approval through Hill AFB Public Affairs, any information to be released outside of official U.S. Government channels, via any media, must be coordinated through an OPSEC http://static.e-publishing.af.mil/production/1/af_a3_5/publication/afi10-701/afi10-701.pdf review by (Gov. Organization’s OPSEC program manager/coordinator).

6.7 Key Control

The Contractor shall establish and implement methods of ensuring all facility keys/key cards issued to the Contractor by the Government are not lost, misplaced and are not used by unauthorized persons.

NOTE: All references to keys also include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel that no longer require access to locked areas.

6.7.1 The Contractor shall immediately report the occurrences of a loss of a key to the COR.

6.7.2 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon written direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor if negligence from the Contractor is found. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

6.7.3 The Contractor shall prohibit the use of keys issued by the Government by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor’s employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

6.8 Lock Combination

The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

6.9 Records

The Contractor shall be responsible for creating, maintaining, and disposing of only those Government required records that are specifically cited in this PWS or required by the provisions of a mandatory directive listed in Addendum IV, Applicable Publications and Forms.

6.9.1 All official records (regardless of media) as defined in 44 U.S.C. Part 3301 / AFI 33-364 and AFMAN 33-363 are the property of the U.S. Government and shall remain so upon termination or completion of this contract.

6.10 Training

The Contractor is responsible for maintaining the applicability and currency of all licenses, certifications and qualifications associated with the applicable labor categories. All training records for personnel must be maintained by the Contractor and be made available for Government inspection upon request.

The Government’s intent with this requirement is to ensure that personnel providing service are continually attaining required training, and currently licensed and certified for their assigned tasks.

These training requirements are continuously subject to changes as industry and policy demands.

6.10.1 Government Provided Training

The Government may provide training as required and as approved by the COR or Sentinel Unit Training Manager including but not limited to those listed below. All training must be approved by the Functional Director or COR prior to attendance. Most, but not all, of the training is provided via CBT.

o Cyber Awareness Challenge o Anti-Terrorism, Suicide Prevention, and Safety o SECDEF OPSEC Campaign o AFMC Fire Safety and Prevention Training/Refresher o Initial Fire Safety and Prevention o 75ABW/SC Unit Emergency Management o 75ABW/SC Operational Risk Management o Air Force Facility Energy Awareness Training o Environmental Awareness o AFSO21 Awareness o Commanders Safe Site Challenge o Introduction to the Voluntary Protection Program (VPP) o 75 ABW/SC Annual Security o Force Protection o Human Relations o Notification and Federal Employee Anti-discrimination and Retaliation (No FEAR) o Religious Freedom Training o Suicide Prevention Training o Air Force Inspection System (AFIS)

6.11 Continuing Training

The Contractor retains full responsibility for ensuring that its employees are at all times adequately and appropriately trained to carry out their duties as assigned by the Contractor under this contract.

Continuous e-Learning is available via the Air Force Portal. The majority of these courses require Contractor funding for contract employees.

6.12 Emergency Situations

The CO/COR shall notify the Contractor when emergency situations exist (e.g., natural disasters, weather-related situations, base closures), which may cause changes to installation operations tempo.

6.13 Environmental Controls

6.13.1 Compliance with Laws and Regulations

The Contractor shall be knowledgeable of and comply with all applicable Interstate, Federal, State, and Local laws, regulations, and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this contract, the Contractor is required to comply as such laws come into effect

6.13.2 Notification of Environmental Spills

If the Contractor spills or releases any substance contained in 40 CFR 302 into the environment, the Contractor or its agent shall immediately report the incident to Hill AFB Fire Dept. at 777-1911. The liability and costs associated with the spill or release of such substance(s), to include fines imposed on Hill AFB, damages and clean up, rests solely with the Contractor and its agent.

6.13.3 Material Storage and Use

The Contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling.

6.14 Orientation/Transition Period

Estimated to be 30 days. The Contractor shall ensure a seamless transition to the maximum extent practicable. The Contractor’s orientation plan shall demonstrate how personnel, materials and equipment will be utilized through the orientation period and a method to ensure performance and to include phase-in timelines. The plan shall also include the number and position titles of personnel to be on site for the orientation period. The Contractor shall begin the orientation and provide a written transition plan. The purpose of the orientation plan is to demonstrate how the Contractor shall meet the following:

6.14.1 Observe work accomplished by current employees and…