Request for Information - Open-Source Customer Relationship Management (CRM)
Closed Special Notice Posted
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- Washington, District of Columbia 20503, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Executive Office of the President's Office of Administration Information Technology (EOP OAIT) has issued a Request for Information (RFI) for an open-source Customer Relationship Management (CRM) solution. This Special Notice, posted on November 18, 2025, represents market research by the federal government to gather information from vendors regarding potential CRM implementations. The RFI is seeking information about solutions that can be deployed on-premises in an air-gapped environment to support EOP staff operations. This is explicitly stated as not being a Request for Proposal and does not represent a commitment by the government to issue a solicitation or award a contract. The opportunity is open to all qualified vendors with relevant expertise in open-source CRM solutions.
The primary objective of this RFI is to conduct market research on available open-source CRM platforms capable of meeting the EOP's specific technical and operational requirements. Interested vendors must submit their responses via email to Leonardo.I.Acevedo@oa.eop.gov (with Franky.M.Awuvey@oa.eop.gov copied) by December 5, 2025 at 11:00 AM ET, following specific naming conventions and formatting guidelines, with responses limited to 4 pages. The RFI seeks information on solution architecture, system integration capabilities, rough order of magnitude cost estimates for software and services, previous deployment experience, implementation timelines, and potential acquisition vehicles. The proposed CRM solution must support an initial pilot phase with 4 teams and approximately 50 users, scaling to 300 users post-pilot, with capabilities including contact management, interaction tracking, bulk uploads, advanced search, dynamic reporting, air-gapped security, and mobile access via the Presidential Information Technology Community network. The government may request product demonstrations and further engagement with responding companies as part of the market research process, though no contract award or future solicitation is guaranteed.
Notice text
4 versions
Update #4 · Latest ·
See attached RFI.
Companies who wish to respond to this RFI should send responses via email no later than December 5, 2025 at 11:00AM ET to Leonardo.I.Acevedo@oa.eop.gov (cc: Franky.M.Awuvey@oa.eop.gov).
All responses shall be submitted in accordance with the following email subject and attachment naming convention:
Company Name - RFI Response EOP OA - Open-Source Customer Relationship Management (CRM)
The EOP/OA/OAIT may choose to engage with Companies or request product demonstrations as part of the market research.
This RFI is not a Request for Proposal (RFP) and is not to be construed as a commitment by the Government to issue a solicitation or ultimately award a contract. Responses will not be considered as proposals nor will any award be made as a result of this synopsis.
12/1/25 - Added Section j) within 3.0 Requested Information in the RFI attachment. Posted the submitted questions and their responses within the Questions and Responses attachment.
12/2/25 - Questions and Responses updated.
12/4/25 - Questions and Responses updated.
Update #3 ·
See attached RFI.
Companies who wish to respond to this RFI should send responses via email no later than December 5, 2025 at 11:00AM ET to Leonardo.I.Acevedo@oa.eop.gov (cc: Franky.M.Awuvey@oa.eop.gov).
All responses shall be submitted in accordance with the following email subject and attachment naming convention:
Company Name - RFI Response EOP OA - Open-Source Customer Relationship Management (CRM)
The EOP/OA/OAIT may choose to engage with Companies or request product demonstrations as part of the market research.
This RFI is not a Request for Proposal (RFP) and is not to be construed as a commitment by the Government to issue a solicitation or ultimately award a contract. Responses will not be considered as proposals nor will any award be made as a result of this synopsis.
12/1/25 - Added Section j) within 3.0 Requested Information in the RFI attachment. Posted the submitted questions and their responses within the Questions and Responses attachment.
12/2/25 - Questions and Responses updated.
Update #2 ·
See attached RFI.
Companies who wish to respond to this RFI should send responses via email no later than December 5, 2025 at 11:00AM ET to Leonardo.I.Acevedo@oa.eop.gov (cc: Franky.M.Awuvey@oa.eop.gov).
All responses shall be submitted in accordance with the following email subject and attachment naming convention:
Company Name - RFI Response EOP OA - Open-Source Customer Relationship Management (CRM)
The EOP/OA/OAIT may choose to engage with Companies or request product demonstrations as part of the market research.
This RFI is not a Request for Proposal (RFP) and is not to be construed as a commitment by the Government to issue a solicitation or ultimately award a contract. Responses will not be considered as proposals nor will any award be made as a result of this synopsis.
12/1/25 - Added Section j) within 3.0 Requested Information in the RFI attachment. Posted the submitted questions and their responses within the Questions and Responses attachment.
Update #1 ·
See attached RFI.
Companies who wish to respond to this RFI should send responses via email no later than December 5, 2025 at 11:00AM ET to Leonardo.I.Acevedo@oa.eop.gov (cc: Franky.M.Awuvey@oa.eop.gov).
All responses shall be submitted in accordance with the following email subject and attachment naming convention:
Company Name - RFI Response EOP OA - Open-Source Customer Relationship Management (CRM)
The EOP/OA/OAIT may choose to engage with Companies or request product demonstrations as part of the market research.
This RFI is not a Request for Proposal (RFP) and is not to be construed as a commitment by the Government to issue a solicitation or ultimately award a contract. Responses will not be considered as proposals nor will any award be made as a result of this synopsis.
Files
| File | Type | Posted |
|---|---|---|
| Questions and Responses.docx | DOCX document | |
| Questions and Responses.docx | DOCX document | |
| Questions and Responses.docx | DOCX document | |
| Questions and Responses.docx | DOCX document | |
| RFI - Customer Relationship Management (CRM).docx | DOCX document | |
| Questions and Responses.docx | DOCX document | |
| RFI - Customer Relationship Management (CRM).docx | DOCX document |
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