Request For Information: Workflow/Ticket Management System
Open Pre-Solicitation Posted
- Solicitation number
- 11316027N0001EOP
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- Not on record
- PSC
- Not on record
- Place of performance
- Washington, District of Columbia, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Executive Office of the President seeks industry input through Request for Information 11316027N0001EOP on a workflow/ticket management system, with responses due December 3, 2026 at 11:00 AM EST. No set-aside is used. This is an information-gathering vehicle only: no solicitation is currently available, no award will be made, and responses do not constitute binding offers or proposals.
The internal system must deploy on-premises as Docker containers hosted in Kubernetes, use PostgreSQL databases, and integrate with MS Entra ID for single sign-on. Required capabilities include task hierarchy and prioritization, real-time collaboration with file sharing and file versioning, visual progress dashboards, automation of repetitive actions with conditional logic, custom task routing, role-based access control, email integration, and comprehensive audit logs. Performance targets are desktop load times under 2 seconds and mobile load times under 9 seconds. The system must scale from 20 active users across 3 project boards in Phase 1 (Beta) to 500 active staff across 50+ boards in Phase 3 (Full Scale).
Responses must be white papers not exceeding 4 pages, single-spaced, in 12-point font with one-inch margins, emailed to the specified EOP procurement addresses within a 5 MB limit. Responses must address solution architecture, user interface design, rough order of magnitude costs separated into software and professional services, support team composition and delivery location, previous government and corporate experience, a high-level implementation schedule with weekly timelines, and current or planned registration in SAM.gov, GSA Schedule, NASA SEWP, or other government-wide acquisition contracts. Written questions are due November 23, 2026 at 11:00 AM EST.
Notice text
This Is a Request For Information (ROI) Notice only.
Please find the attached RFI 11316027N0001EOP for instructions.
Files
| File | Type | Posted |
|---|---|---|
| RFI 11316027N0001EOP - Workflow-Ticket Management System.pdf |
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