Questions and Responses.docx
DOCX document 15 KB Posted
- Solicitation number
- Not on record
- Issued by
-
Executive Office of the President
About this file
The document is a Questions and Responses file for a Request for Information (RFI) for an Open-Source Customer Relationship Management (CRM) system issued by the Executive Office of the President (EOP). Key details include the government seeking an air-gapped solution that enables mobile device access via PITC with on-premise encryption keys and PKI certificates. The initial implementation will involve 4 teams (OPL Business/Political, IGA, and OLA) with an expected user base of 50 in the pilot phase, scaling to 300 users post-pilot.
The RFI requires vendors to submit responses via email to Leonardo.I.Acevedo@oa.eop.gov (with Franky.M.Awuvey@oa.eop.gov cc'd) by December 5, 2025 at 11:00 AM ET. The government indicates this is a new requirement with no incumbent contractor, and while set-asides will be considered, the contract value will not be disclosed. The RFI is explicitly not a commitment to issue a solicitation or award a contract, and responses will not be treated as proposals.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Questions and Responses.docx | DOCX document | |
| Questions and Responses.docx | DOCX document | |
| Questions and Responses.docx | DOCX document | |
| RFI - Customer Relationship Management (CRM).docx | DOCX document | |
| Questions and Responses.docx | DOCX document | |
| RFI - Customer Relationship Management (CRM).docx | DOCX document |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Questions and Responses, current as of December 1, 2025.
1. Would you kindly confirm if this is an entirely new effort or is there an incumbent currently providing these services? If so, would you please provide the incumbent contract details?
-This is a new requirement, no present incumbent.
2. What will be the contract value for this opportunity?
-This will not be disclosed.
3. Are there any set-aside considerations for this opportunity?
-Set asides will be considered.
4. The RFI indicates that the solution should be air-gapped, but elsewhere notes that it should allow mobile devices to connect to the system “from anywhere.” Those two features are in conflict with one another, so we were hoping for clarity.
-The solution should not connect to the “open” internet. Access will be via PITC and be enabled for entitled mobile users, with EOP generated/supplied encryption keys and PKI certificates which are maintained on-prem. Mobile access is a validated core need.
5. Would the government please confirm how many users you expect to be using the CRM system? For instance, roughly how many people does EOP have managing requests, etc.
-The plan is for 4 teams to participate in the early release phase (OPL Business/Political, IGA, and OLA). Since we don’t know what type of licensing will be invoked (named users, seat licenses, server licenses, enterprise) it’s probably safe to say 50 users for initial pilot and scale up to 300 post pilot
File details come from the government source that posted it. Updated .