Questions and Responses.docx
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- Solicitation number
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Executive Office of the President
About this file
This file is a Questions and Responses document for a Request for Information (RFI) regarding an Open-Source Customer Relationship Management (CRM) system issued by the Executive Office of the President (EOP). The document reveals this is a new requirement with no incumbent contractor, and the government is conducting market research. Key details include a response deadline of December 5, 2025 at 11:00AM ET, with submissions to be emailed to Leonardo.I.Acevedo@oa.eop.gov and cc'd to Franky.M.Awuvey@oa.eop.gov.
The RFI seeks a CRM solution with specific technical requirements, notably an air-gapped system that allows mobile device access via PITC with on-premise encryption keys and PKI certificates. While the exact contract value will not be disclosed, the government indicates potential set-aside considerations may be applied. The RFI explicitly states that this is not a Request for Proposal and does not guarantee a future contract, but may involve product demonstrations and further engagement with responding companies.
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Other files
| File | Type | Posted |
|---|---|---|
| Questions and Responses.docx | DOCX document | |
| Questions and Responses.docx | DOCX document | |
| Questions and Responses.docx | DOCX document | |
| RFI - Customer Relationship Management (CRM).docx | DOCX document | |
| Questions and Responses.docx | DOCX document | |
| RFI - Customer Relationship Management (CRM).docx | DOCX document |
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Text version
Questions and Responses, current as of December 1, 2025.
1. Would you kindly confirm if this is an entirely new effort or is there an incumbent currently providing these services? If so, would you please provide the incumbent contract details?
-This is a new requirement, no present incumbent.
2. What will be the contract value for this opportunity?
-This will not be disclosed.
3. Are there any set-aside considerations for this opportunity?
-Set asides will be considered.
4. The RFI indicates that the solution should be air-gapped, but elsewhere notes that it should allow mobile devices to connect to the system “from anywhere.” Those two features are in conflict with one another, so we were hoping for clarity.
-The solution should not connect to the “open” internet. Access will be via PITC and be enabled for entitled mobile users, with EOP generated/supplied encryption keys and PKI certificates which are maintained on-prem. Mobile access is a validated core need.
File details come from the government source that posted it. Updated .