R699--medical transcription service

The Department of Veterans Affairs, Veterans Health Administration, Veterans Integrated Service Network 22 (VISN 22) intends to solicit off-site medical transcription services under a Service-Disabled Veteran-Owned Small Business set-aside, with responses due October 16, 2026. As of November 1, 2026, that response date has passed, and the solicitation was scheduled for posting the week of September 28, 2026. Services cover seven VA medical facilities: New Mexico VA Health Care System (Albuquerque), Amarillo VA Health Care System, West Texas VA Health Care System (Big Spring), El Paso VA Health Care System, Phoenix VA Health Care System, Northern Arizona VA Health Care System (Prescott), and Southern Arizona VA Health Care System (Tucson). The contractor must provide 24/7/365 on-demand transcription of discharge summaries, operative reports, progress notes, and compensation and pension examinations across multiple specialties, performed entirely within the United States by U.S. citizens working remotely. Billing is by Visible Black Characters, the only acceptable unit of measure, tied to quality and turnaround standards ranging from two hours for STAT reports to 24 hours for routine reports. The contractor must supply toll-free dictation equipment with simultaneous dictator capacity of 5 to 25 lines per facility, maintain HIPAA and VA compliance, and interface with VISTA via VPN. Personnel requiring VA system access must pass background investigations at contractor expense and complete annual privacy and cybersecurity training. Contract terms include 60-day voice retention, 12-month transcript archiving, monthly status reporting, and corrective action protocols. The contracting office point of contact is Contracting Specialist Diana McInnis (diana.mcinnis@va.gov).