R699--Veteran Service Support Technicians
Closed Solicitation Posted
- Solicitation number
- 36C79124R0002
- Agency
-
Veterans Integrated Service Network 19
Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- R699 Support- Administrative: Other
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs (VA) Veterans Health Administration Veterans Integrated Service Network 19 is seeking proposals for call center services to support the Denver Logistics Center. The contract will require a minimum of 18 full-time Veteran Services Support Technicians, 2 full-time Lead positions, and 2 full-time Supervisor positions to handle phone, email, and mail orders from veterans and VA clinicians. The call center must operate Monday through Friday from 6:00 AM to 6:00 PM Mountain Time. The initial period of performance is from March 1, 2024 to February 28, 2025, with four optional one-year extensions. Proposals are due by January 16, 2024 at 12:00 PM Mountain Time.
This solicitation is a 100% set-aside for Service-Disabled Veteran-Owned Small Businesses. There are no incumbent contractors named, and the contract type will be firm-fixed-price. The solicitation estimates over 50,000 monthly calls, 10,000 monthly emails, and 60,000 monthly mail-in card transactions requiring processing. The place of performance will be at the Denver Logistics Center location in Golden, Colorado.
Notice text
6 versions
Update #6 · Latest ·
The purpose of this amendment is to cancel the solicitation 36C79124R0002 due to a significant change in requirements for Veteran Service Support Technicians, the Denver Logistics Service (DLS) concluded that the approach contained in the solicitation no longer reflects the agency s current needs. This requirement has been cancelled in its entirety. Note: There is no response required in this cancellation.
Update #5 ·
The purpose of this amendment is to cancel the solicitation 36C79124R0002 due to a significant change in requirements for Veteran Service Support Technicians, the Denver Logistics Service (DLS) concluded that the approach contained in the solicitation no longer reflects the agency s current needs. This requirement has been cancelled in its entirety.
Note: There is no response required in this cancellation.
Update #4 ·
Call Center Services for Denver Logistics Center, Solicitation amendment 0004 due date extended to 2/22/2024
Update #3 ·
Call Center Services for Denver Logistics Center,
Update #2 ·
Call Center Services for Denver Logistics Center,
Update #1 ·
Call Center Services for Denver Logistics Center
Files
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Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Solicitation | |
| R699--Call Center Support Staff Services | Pre-Solicitation |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| DH10--Virtual Veteran Town Hall Boston | Veterans Integrated Service Network 1 | Service-Disabled Veteran-Owned Small Business |
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