R499--Insurance Entry and Verification Services - CPAC [VA-26-00073096]

The Department of Veterans Affairs Veterans Health Administration seeks Insurance Entry and Verification Buffer Support Services for Consolidated Patient Account Center Revenue Operations locations nationwide, with proposals due September 14, 2026, at 1:00 PM EDT. This is a 100 percent SDVOSB set-aside procured as a firm-fixed-price Indefinite-Delivery/Indefinite-Quantity contract under FAR Parts 12 and 16.

The contract runs for 36 months from September 30, 2026, through September 29, 2029, divided into three one-year ordering periods. The guaranteed minimum is $500,000, with a maximum contract ceiling of $5,499,000. Evaluation quantities total 2,444,000 actions: 643,200 reverification actions and 1,800,800 new-policy actions including Medicare policy actions. Actual task order quantities may vary based on operational need and available funding. Performance may be conducted remotely from secure locations within the continental United States; contractor personnel are not required to work at VA facilities.

The contractor must provide all labor, supervision, management, materials, equipment, facilities, connectivity, quality control, training, and security compliance. Quoted unit prices apply to all task orders unless modified by written amendment. Monthly invoicing occurs after acceptance of deliverables. NAICS code 541611 applies. All contractor personnel require Tier 1/Low Risk background investigations (SF-85 and PVQ Part A) and Personal Identity Verification cards for system access via VA-approved VPN or Citrix connectivity. The contractor must comply with HIPAA, FISMA, NIST, and Privacy Act requirements, with liquidated damages of $37.50 per affected individual for data breach incidents. Evaluation uses best-value methodology assessing Key Personnel, Technical Approach, Past Performance, and Price. Service Contract Labor Standards apply; wage determinations will be provided by amendment prior to award. The RFQ was extended from September 8 to September 14, 2026, by amendment on September 9, which also provided revised historical workload data and vendor question responses.