R499--Employee Assistance Program (EAP) EAP services for employees and immediate family members for emotional support and grief counseling.

The Department of Veterans Affairs seeks Employee Assistance Program (EAP) services for employees and immediate family members, with proposals due September 9, 2026. The procurement is a 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB).

Place of performance is Winston-Salem, North Carolina. The contract requires 24/7 telephonic EAP services and in-person counseling up to six sessions per issue, including diagnostic assessments (unlimited), short-term counseling, referral services, and crisis capability with psychiatric backup. Appointments must be scheduled within three working days. Counselors must possess CEAP credentials or equivalent Master Level training. The contractor must also provide annual supervisory training, quarterly statistical reports, brochures, wallet cards, and promotional materials to a base employee population of 1,356 (spanning VA employees, spouses, children, and parents). The NAICS code is 624190, Other Individual and Family Services; the PSC code is R499, Support—Professional: Other.

The contract is estimated at $16 million over five years, with a base period of October 1, 2026, through September 30, 2027, and four one-year options. The contractor must maintain a 50% subcontracting limitation for services and comply with strict confidentiality requirements under 42 USC Section 290dd-2 and the Privacy Act of 1974. Invoices are submitted monthly in arrears electronically via the Tungsten Network website. Award will be made based on best value, evaluated on technical capability, past performance, and price. The Past Performance Questionnaire is an evaluation tool assessing prior EAP contracts, mental health service delivery experience, service quality, customer satisfaction, and program utilization rates.