Q201--CBOC Services - Alamogordo, NM for New Mexico VA Health Care System (NMVAHCS)

The Department of Veterans Affairs Veterans Health Administration (VA) is seeking a Service-Disabled Veteran-Owned Small Business to provide Community Based Outpatient Clinic (CBOC) services in Alamogordo, New Mexico for the New Mexico VA Health Care System. The contract will deliver primary care services to veterans, with comprehensive requirements including telehealth capabilities, medical record management, patient safety protocols, and specific clinical service standards. Proposals must be submitted by April 25, 2025, at 10:00 AM PST, with the solicitation emphasizing performance metrics across access, care quality, veteran satisfaction, and care coordination. The contract requires providers to meet specific licensing and accreditation standards, and will involve detailed performance tracking using VA's Primary Care Management Model (PCMM) software. Evaluation criteria will likely focus on the contractor's ability to meet clinical service standards, veteran care protocols, and administrative requirements outlined in the comprehensive contract documents.

The contract is specifically set aside for Service-Disabled Veteran-Owned Small Businesses and covers a one-year base period from October 1, 2025, to September 30, 2026, with eight additional 12-month option periods extending through September 30, 2034. The total contract ceiling has been amended from $45 million to $49 million, with a guaranteed minimum of $1,000 and capitation rates calculated per member per month. The service will initially cover an estimated 1,856 veterans, growing to 1,983 veterans by the final option year, all located in the Alamogordo, NM 88310 area. Billing is contingent on veteran eligibility and at least one qualifying primary care encounter in the previous 12 months. The contract includes detailed requirements for medical records management, telehealth services, and comprehensive clinical protocols that the selected contractor must implement and maintain throughout the contract period.