Passport headquarters program support services (PHPSS)

This procurement is being conducted to obtain the assistance of a contractor to provide the Department of State (DOS), Bureau of Consular Affairs (CA), Passport Services Directorate (PPT), a highly qualified contractor to provide comprehensive onsite program and administrative support for Passport Headquarter Office and four (4) Regional Offices. The scope of work includes resolving complex inquiries from the public, diplomats, and other Passport customers in performing records management services and administration of lost and stolen Passports. Passport books/card applications are not processed under this contract. The scope includes all program analysis, administrative support, and business process improvement required to support PPT/HQ operations. Additional requirements within the scope of the work may be added in the future, which may require special project assistance and other program support services. A facility clearance at the minimum of SECRET level is required to perform work on this contract. The prime and the subcontractor must have an active SECRET facility clearance upon proposal submission. The Contractor shall conform to Government requirements to vigilantly safeguard against fraudulent activities in all phases of the operations performed under this contract. The Contractor shall strictly adhere to Privacy Act regulations and PPT Internal Controls Guidelines during the performance of this contract. The period of performance is a base year and four option years. Prospective Offerors shall submit any questions regarding this solicitation by email to the Contracting Specialist, JoAnn Stewart at stewartJ@state.gov. Questions shall be received NLT 4:00 p.m., EST, on JULY 2, 2014 seven (7) business days after issuance of this solicitation to ensure a timely response. Questions received after that date may not be answered proper to the date established for the proposal due date. Questions should be submitted by e-mail. Questions submitted via voice mail or otherwise telephonically will not be considered.

The Department of State will provide Industry Day at Passport Headquarters in Washington, DC for prospective Offerors. Additional registration instructions will be posted to the solicitation's web site (http//www.fbo.gov). Company's registration concerning Industry Day shall be submitted to the Contracting Specialist, JoAnn Stewart at stewartJ@state.gov and Twyla Garrett at GarrettTN@state.gov. Companies shall send a separate email for Industry Day registration, of no more than two (2) persons per Company, NLT 4:00 p.m., EST, ten (10) business days after issuance of solicitation. Registration will not be accepted after this date.

No telephonic questions shall be accepted. It is the offeror's responsibility to confirm that the questions were actually received by Ms. Stewart at stewartj@state.gov. The Government is not responsible for emails that do not reach stewartj@state.gov. A copy of all questions and answers will be posted to the solicitation's web site (http//www.fbo.gov). An amendment to the solicitation will be issued if changes to the RFP are needed as a result of the questions.