SAQMMA-14-R-0260-005.pdf

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PASSPORT HEADQUARTERS PROGRAM SUPPORT SERVICES

RFP SAQMMA14R0260—AMENDMENT 005 Page 2

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES:

SECTION E.5 HAS BEEN CHANGED:

E.5 PERFORMANCE DISINCENTIVES

During performance of this contract, the Contractor shall be evaluated in accordance with the overall level of compliance with the contract and the demonstrated quality and timeliness of the services provided. Contract SECTION F.7, Performance Requirements, lists the metrics for which Contractor performance will be measured when performing work under the contract. The Government and the Contractor may mutually adjust these metrics and/or identify additional performance metrics as may be necessary to ensure that the performance metrics specified in the contract reflect the requirements.

SECTION E.6 HAS BEEN CHANGED:

E.6 PASSPORT SUPPORT SERVICES CRITICAL PERFOMANCE METRICS AND DISINCENTIVES

The Department of State will incorporate critical performance metrics performance-based disincentives into this contract for a range of passport support services. The Contractor agrees, as a part of this contract, to meet the following critical performance program metrics with zero defects:

a. Cleared Personnel. The verification (true/false) that all PPSS management employees (where enforceable by foreign law) possess either the requisite SECRET security clearances.

b. Data Security Incidents. The number of data security incidents that occur related to compromised or misused applicant data.

c. Internal Fraud Prevention Program. The percentage of occurrences for which confirmed or suspected cases of employee fraud or malfeasance is not reported to the Government within a determined timeframe.

d. Lost Document Rate. The percentage of applicant documents (e.g. applicant passports) which are lost and/or misplaced while in the poss3ession of any PPSS service provider.

e. Provision of Public Information. The number of occurrences for which information is published on a Contractor website or otherwise provided to the public without Government clearance/authorization.

If, at any performance period, the Contractor has not met any or all of these critical program metrics with zero defects, the contracting officer may reduce any performance incentive earned during two (2) consecutive reporting periods to zero ($0.00) dollars and further reduce the invoiced payment amount by $10,000.00. Reporting period is defined to be one calendar month.

RFP SAQMMA14R0260—AMENDMENT 005 Page 3

SECTION L.23.4 HAS BEEN CHANGED:

L.23.4 VOLUME II, TAB D, FACTOR 3: Past Performance

The Offeror must submit a total of three (3) past performances with at least two (2) of the three (3) required references from the Prime Offeror with proof of performing work on contracts of at least 120 FTE contractor personnel per year as the Prime Contractor. The remaining past performance reference

(1) should come from a subcontractor with proof of performing work on contracts of at least 120 FTE contractor personnel per year either as the prime or subcontractor. Each Past Performance should not exceed five (5) pages a total of NTE fifteen (15) pages.

The Government will evaluate the Offeror’s, and (if applicable) its principal subcontractors and JV team members’ demonstrated past performance to assess the ability to deliver quality products and services similar to the solicitation requirements in each of the following areas: 1) managing the contracted effort,

2) meeting technical and security requirements, 3) demonstrated systematic improvements, 4) controlling contract cost, and 5) the relevancy and recency of the information, source of the information, context of the data, and general trends in contractor’s performance will be considered.

Only performance on relevant contracts will be considered in the evaluation.

Relevant contracts are contracts that include managing professional support services of similar scope and size to this contract minimum of 120 contract personnel FTE per year. Performance that took place greater than 3 5 years from the proposal due date will not be evaluated under this factor. The relevancy of the finding, as well as its associated consequence will be used in determining the Performance Confidence Level Rating. Problems not addressed by the Offeror will be considered to still exist.

However, consideration for discounting problems may be given when those problems are addressed through demonstrated systemic improvement. The degree to which the Offeror can demonstrate that it has successfully applied continuous systemic improvement to resolve past performance problems will be evaluated.

PAST PERFORMANCE REFERENCE

Company Name:

Program Manager Name:

Contract Number/Task Order Number:

Period of Performance:

Name of Contracting Activity or Commercial Customer:

Prime or Subcontractor?

Total Contract Dollar Value:

Total Contract Dollar Value Expended to date:

RFP SAQMMA14R0260—AMENDMENT 005 Page 4

Contract Type:

Was this Contract Performance Based?

Average Number of FTE Assigned:

Maximum Number of FTE Assigned:

POINT OF CONTACT

Provide the name, telephone number(s), and verified e-mail address of the following personnel:

Contracting Officer:

Administrative Contracting Officer, if different from above:

Contracting Officer Representative (COR):

Government Technical Monitor (GTM):

Describe the work performed:

How is the contract work similar in size and complexity to the services required by this solicitation? If relevant, provide additional details:

Each Prime must submit three (3) past performance questionnaires and they must be submitted to Ms.

Ford electronically FordTR@state.gov by 3:00PM EST of the closing date of the solicitation. Each Past

Performance Questionnaire shall be no more than three (3) pages in length, are not included in the page limit for Volume II, Past Performance Questionnaires may be provided in no less than 10 point font.

PAST PERFORMANCE QUESTIONNAIRE

Company Name:

Program Manager Name:

Contract Number/Task Order Number:

RFP SAQMMA14R0260—AMENDMENT 005 Page 5

Period of Performance:

Name of Contracting Activity or Commercial Customer:

Prime or Subcontractor?

Total Contract Dollar Value:

Total Contract Dollar Value Expended to date:

Contract Type:

Was this Contract Performance Based?

Average Number of FTE Assigned:

Maximum Number of FTE Assigned:

REFERENCES

Provide the name, telephone number(s), and verified e-mail address of the following personnel:

Contracting Officer:

Administrative Contracting Officer, if different from above:

Contracting Officer Representative (COR):

Government Technical Monitor (GTM):

Describe the work performed:

How is the contract work similar in size and complexity to the services required by this solicitation? If relevant, provide additional details:

END SUMMARY OF CHANGES