Nurse Advice/Nurse Triage Telephone Services
Closed Solicitation Posted
- Solicitation number
- 75H71022Q00020
- Agency
-
Indian Health Service
Department of Health and Human Services
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 621399 Offices of All Other Miscellaneous Health Practitioners
- PSC
- Q999 Medical- Other
- Place of performance
- Gallup, New Mexico 87301, United States
Notice details come from SAM.gov. Updated .
About this opportunity
This solicitation seeks to award a contract for nurse advice and nurse triage telephone services to support the Gallup Indian Medical Center located in Gallup, New Mexico. The Indian Health Service, Gallup Service Unit is seeking these services to address patient concerns and questions through inbound telephone calls according to triage protocols. Registered nurses would staff the telephone line 24/7 using a rapid triage screening model to determine if patients need pharmacy refills, clinical follow-ups, referrals, or interpreter services. The base period of performance is from March 1, 2022 to February 28, 2023 with three one-year option periods. Responses are due by February 16, 2022.
There is no set-aside designation. The primary NAICS code is 621399 for other outpatient care centers with a small business size standard of $8 million. The performance work statement specifies the contract would provide these services through a base year plus three option years. The place of performance is Gallup, New Mexico. The solicitation number for reference is 75H71022Q00020.
Notice text
2 versions
Update #2 · Latest ·
The Indian Health Service, Gallup Service Unit (GSU), located in Gallup, New Mexico, 87301 has an upcoming requirement as GIMC receives a considerable amount of inbound calls and some calls result in being unanswered, as they are not properly screen or help. The nurse advice/nurse triage telephone services answers inbound calls from patients using the Rapid Triage Screening Model to address concerns and answer questions according to triage protocols. Through critical thinking and communication with the patient(s), the nurse will determine whether the patient needs pharmacy refill, clinical follow up, referral service or interpreter services. The requirement will include a base year plus 3-year option.
The period of performance will be as follows:
Base Year: March 1, 2022 to February 28, 2023
First Option Year: March 1, 2023 to February 29, 2024
Second Option Year: March 1, 2024 to February 28, 2025
The North American Industry Classification System or NAICS code is 621399 with a small business size standard of $8 Dollars.
All questions must be submitted by 02/14/2022 by 2:00PM MST to adrian.segay@ihs.gov with the solicitation number in the subject line.
See ATTACHMENTS:
1. SF-1449 - SOLICITATION 75H71022Q00020
2. Performance Work Statement
Update #1 ·
The Indian Health Service, Gallup Service Unit (GSU), located in Gallup, New Mexico, 87301 has an upcoming requirement as GIMC receives a considerable amount of inbound calls and some calls result in being unanswered, as they are not properly screen or help. The nurse advice/nurse triage telephone services answers inbound calls from patients using the Rapid Triage Screening Model to address concerns and answer questions according to triage protocols. Through critical thinking and communication with the patient(s), the nurse will determine whether the patient needs pharmacy refill, clinical follow up, referral service or interpreter services. The requirement will include a base year plus 3-year option.
The period of performance will be as follows:
Base Year: March 1, 2022 to February 28, 2023
First Option Year: March 1, 2023 to February 29, 2024
Second Option Year: March 1, 2024 to February 28, 2025
The North American Industry Classification System or NAICS code is 621399 with a small business size standard of $8 Dollars.
See ATTACHMENTS:
1. SF-1449 - SOLICITATION 75H71022Q00020
2. Performance Work Statement
Files
| File | Type | Posted |
|---|---|---|
| Sol_75H71022Q00020.pdf | ||
| GIMC NURSE ADVICE TELEPHONE LINE PWS_UPDATED 1.7.2022.doc | DOC document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Solicitation | |
| Nurse Advice/Nurse Triage Telephone Services | Pre-Solicitation |
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