Nurse Advice/Nurse Triage Telephone Services

The Indian Health Service, Gallup Service Unit (GSU), located in Gallup, New Mexico, 87301 has an upcoming requirement as GIMC receives a considerable amount of inbound calls and some calls result in being unanswered, as they are not properly screen or help.  The nurse advice/nurse triage telephone services answers inbound calls from patients using the Rapid Triage Screening Model to address concerns and answer questions according to triage protocols.  Through critical thinking and communication with the patient(s), the nurse will determine whether the patient needs pharmacy refill, clinical follow up, referral service or interpreter services. The requirement will include a base year plus 3-year option.

The period of performance will be as follows:

Base Year: March 1, 2022 to February 28, 2023

First Option Year: March 1, 2023 to February 29, 2024

Second Option Year: March 1, 2024 to February 28, 2025

The North American Industry Classification System or NAICS code is 621399 with a small business size standard of $8 Dollars. 

The Request for Quotations No. 75H71022Q00020 using the principles of FAR 12 Acquisition of Commercial Items in conjunction with FAR 13 Simplified Acquisition Procedures will be issued on or by 01/27/2022.  Evaluation factors may include:

1.         Technical Capabilities - Provide evidence of Registered Nurses with a current, valid, unrestricted nursing license in any state, the District of Columbia, the Commonwealth of Puerto Rico, or a Territory of the United States, throughout the term of this contract. Provide key information and show evidence of competencies and experience in the providing Nurse Advice/Nurse Triage Telephone Services.

2.         Experience - The contractor shall provide evidence of demonstrated experience in providing services of similar scope and complexity to the Federal Government or other large entities within the last twelve (12) months.

3.         Past Performance – The Government reserves the right to review past performance evaluations available via the Contractor Performance Assessment Reporting System or CPARS, and any other similar government databases.

4.         Price

Quotes will be due on or by 02/07/2022.  This acquisition is unrestricted.

In accordance with 52.204-7(b)(1) prospective contractors must have – and maintain (in accordance with 52.204-13(c) – an active profile in the System for Award Management at beta.SAM.gov in order to submit a quote.

For additional information, contact Adrian Segay, Contract Specialist, adrian.segay@ihs,gov.

THIS IS NOT A SOLICITATION.