Non-Emergent Medical Transportation Services - Phoenix VA Healthcare System
Closed Solicitation Posted
- Solicitation number
- 36C26225R0080
- Agency
-
Veterans Integrated Service Network 22
Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 485991 Special Needs Transportation
- Place of performance
- Phoenix, Arizona 85012, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Veterans Health Administration, Veterans Integrated Service Network 22, seeks to award a fixed-price Indefinite Delivery/Indefinite Quantity contract for non-emergent medical transportation services to the Phoenix VA Healthcare System, with responses due August 12, 2026. This is a 100% Service-Disabled Veteran-Owned Small Business set-aside, restricting competition to SDVOSB contractors.
Place of performance is Phoenix, Arizona, serving the main Phoenix VA Healthcare System facility and multiple community-based outpatient clinics throughout Arizona. The contractor must provide 24/7 wheelchair, stretcher, and ambulatory transportation services covering trips within the Phoenix area and up to 250 miles one-way. Service requirements include scheduled, unscheduled, and will-call trips for veterans to medical appointments, with response times of 30 minutes for standard requests and 20 minutes for critical patients (dialysis, hematology/oncology, radiation, oxygen delivery). The contractor must maintain two on-site transportation coordinators, employ licensed drivers with first-aid certification and background investigation clearance, operate vehicles equipped with wheelchair lifts, restraint systems, stretchers, oxygen equipment, and utilize the VA's VetRide software system for trip requests and invoicing.
The contract runs for a base period plus four option years, from November 1, 2026 through October 31, 2031. NAICS code is 485991 (Special Needs Transportation) with a small business size standard of $19.0 million. PSC code is V212. A mandatory site visit occurred November 13, 2025. Inquiries were due July 31, 2026. Evaluation uses best-value trade-off methodology weighing technical capability and past performance significantly more heavily than price. The contractor must maintain general liability ($500,000), automobile liability ($200,000–$500,000), workers' compensation, and medical liability insurance; comply with HIPAA; achieve 95% on-time pickup compliance; and meet quality assurance thresholds including zero tolerance for vehicle safety violations.
Notice text
8 versions
Update #8 · Latest ·
Amendment No. 0007 is being issued for RFP 36C26225R0080.
The purpose of this amendment is to answer the inquries that were recieved within the inquiry deadline, and to make minor updates to the solicitation for clarification. No further inquiries will be accepted. All responses due via email only to katharine.robert@va.gov NLT 10:00 AM MT, 08/12/2026. This amendment replaces all other version(s) of the solicitation, PWS, and Price schedule in their entirety.
Update #7 ·
Amendment No. 0006 is being issued for RFP 36C26225R0080.
The purpose of this amendment is correct the quantities in the Price/Cost schedule. All inquiries due via email only to katharine.robert@va.gov NLT 5:00 PM MT, 07/31/2026. Inquiries will be addressed via subsequent amendment after the inquiry deadline. Late inquiries will not be accepted. All responses due via email only to katharine.robert@va.gov NLT 10:00 AM MT, 08/12/2026. This amendment replaces all other version(s) of the solicitation, PWS, and Price schedule in their entirety.
Update #6 ·
Amendment No. 0005 is being issued for RFP 36C26225R0080.
The purpose of this amendment is to update the Performance Work Statement, update the Price/Cost schedule, and update the Clauses and Provisions. All inquiries due via email only to katharine.robert@va.gov NLT 5:00 PM MT, 07/31/2026. Inquiries will be addressed via subsequent amendment after the inquiry deadline. Late inquiries will not be accepted. All responses due via email only to katharine.robert@va.gov NLT 10:00 AM MT, 08/12/2026. This amendment replaces all other version(s) of the solicitation, PWS, and Price schedule in their entirety.
Update #5 ·
AMENDMENT 0004:
The purpose of this amendment is to:
- Update the Performance Work Statement
- Update the Price/Cost Schedule
- Update the Clauses and Provisions
All responses due no later than 10:00 AM MT 08/05/2026 via email only to Katharine Robert, at katharine.robert@va.gov . See the attached solicitation for submission instructions and required submittals under FAR 52.212-1, and evaluation factors under FAR 52.212-2.
This is a solicitation for commercial products and commercial services. The Government contemplates a single award of a base plus four option year, Fixed-Price Indefinite Quantity contract resulting from this solicitation.
This is a 100% SDVOSB set-aside solicitation for Non-Emergent Medical Transportation (NEMT) Services for the Phoenix VA Healthcare System (PVAHCS).
Update #4 ·
AMENDMENT 0003:
The purpose of this amendment is to update the estimated quantities in the price cost schedule. No other changes have been made.
All responses due no later than 10:00 AM MT 12/10/2025 via email only to Katharine Robert, at katharine.robert@va.gov . See the attached solicitation for submission instructions and required submittals under FAR 52.212-1, and evaluation factors under FAR 52.212-2.
This is a solicitation for commercial products and commercial services. The Government contemplates a single award of a base plus four option year, Fixed-Price Indefinite Quantity contract resulting from this solicitation.
This is a 100% SDVOSB set-aside solicitation for Non-Emergent Medical Transportation (NEMT) Services for the Phoenix VA Healthcare System (PVAHCS).
The associated North American Industrial Classification System (NAICS) code for this procurement is 485991, with a small business size standard of $19.0 million.
The FSC/PSC is V212.
The anticipated period of performance is 01/01/2026 - 12/31/2030 [subject to change].
NOTICE OF COMPLIANCE CHECK: A preliminary review of offers will be conducted; if all documentation is not submitted or is incomplete the offer will not be forwarded for evaluation; this will preclude the offer from any further consideration for award. Interested parties are highly encouraged to read the entire solicitation document prior to submitting an offer.
Update #3 ·
AMENDMENT 0002:
The purpose of this amendment is to extend the due date to 12/10/2025 @ 10 AM MT. No other changes have been made with this amendment.
All responses due no later than 10:00 AM MT 12/10/2025 via email only to Katharine Robert, at katharine.robert@va.gov . See the attached solicitation for submission instructions and required submittals under FAR 52.212-1, and evaluation factors under FAR 52.212-2.
This is a solicitation for commercial products and commercial services. The Government contemplates a single award of a base plus four option year, Fixed-Price Indefinite Quantity contract resulting from this solicitation.
This is a 100% SDVOSB set-aside solicitation for Non-Emergent Medical Transportation (NEMT) Services for the Phoenix VA Healthcare System (PVAHCS).
The associated North American Industrial Classification System (NAICS) code for this procurement is 485991, with a small business size standard of $19.0 million.
The FSC/PSC is V212.
The anticipated period of performance is 01/01/2026 - 12/31/2030 [subject to change].
NOTICE OF COMPLIANCE CHECK: A preliminary review of offers will be conducted; if all documentation is not submitted or is incomplete the offer will not be forwarded for evaluation; this will preclude the offer from any further consideration for award. Interested parties are highly encouraged to read the entire solicitation document prior to submitting an offer.
Update #2 ·
AMENDMENT 0001:
The purpose of this amendment is to:
1. Address vendor inquiries that were received within the inquiry period (pg 70). No more inquiries will be addressed.
2. Incorporate minor clarifications and administrative changes to the solicitation and PWS.
All inquiries due no later than 12:00 PM MT 11/14/2025 via email only to Katharine Robert, at katharine.robert@va.gov .
This is a solicitation for commercial products and commercial services. The Government contemplates a single award of a base plus four option year, Fixed-Price Indefinite Quantity contract resulting from this solicitation.
This is a 100% SDVOSB set-aside solicitation for Non-Emergent Medical Transportation (NEMT) Services for the Phoenix VA Healthcare System (PVAHCS).
The associated North American Industrial Classification System (NAICS) code for this procurement is 485991, with a small business size standard of $19.0 million.
The FSC/PSC is V212.
The anticipated period of performance is 01/01/2026 - 12/31/2030 [subject to change].
All responses due no later than 10:00 AM MT 12/03/2025 via email only to Katharine Robert, at katharine.robert@va.gov . See the attached solicitation for submission instructions and required submittals under FAR 52.212-1, and evaluation factors under FAR 52.212-2.
NOTICE OF COMPLIANCE CHECK: A preliminary review of offers will be conducted; if all documentation is not submitted or is incomplete the offer will not be forwarded for evaluation; this will preclude the offer from any further consideration for award. Interested parties are highly encouraged to read the entire solicitation document prior to submitting an offer.
Update #1 ·
This is a solicitation for commercial products and commercial services. The Government contemplates a single award of a base plus four option year, Fixed-Price Indefinite Quantity contract resulting from this solicitation.
This is a 100% SDVOSB set-aside solicitation for Non-Emergent Medical Transportation (NEMT) Services for the Phoenix VA Healthcare System (PVAHCS).
The associated North American Industrial Classification System (NAICS) code for this procurement is 485991, with a small business size standard of $19.0 million.
The FSC/PSC is V212.
The anticipated period of performance is 01/01/2026 - 12/31/2030 [subject to change].
Site Visit to be conducted on 11/13/2025, see the attached solicitation for more details and RSVP information.
All inquiries due no later than 12:00 PM MT 11/14/2025 via email only to Katharine Robert, at katharine.robert@va.gov .
All responses due no later than 10:00 AM MT 12/03/2025 via email only to Katharine Robert, at katharine.robert@va.gov . See the attached solicitation for submission instructions and required submittals under FAR 52.212-1, and evaluation factors under FAR 52.212-2.
NOTICE OF COMPLIANCE CHECK: A preliminary review of offers will be conducted; if all documentation is not submitted or is incomplete the offer will not be forwarded for evaluation; this will preclude the offer from any further consideration for award. Interested parties are highly encouraged to read the entire solicitation document prior to submitting an offer.
Files
| File | Type | Posted |
|---|---|---|
| Amendment 0007 36C26225R0080.docx | DOCX document | |
| Amendment 0006 36C26225R0080.docx | DOCX document | |
| Amendment 0005 36C26225R0080.docx | DOCX document | |
| Amendment 0004 36C26225R0080.docx | DOCX document | |
| Amendment 36C26225R0080 0003.docx | DOCX document | |
| Amendment 36C26225R0080 0002.docx | DOCX document | |
| QandA Amendment 36C26225R0080 0001.docx | DOCX document | |
| Phoenix Sign in Sheet-Site Visit Nov 14.pdf | ||
| RFP 36C26225R0080 Phoenix.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Solicitation | |
| Non-Emergent Medical Transportation Services - Phoenix VA Healthcare System | Pre-Solicitation | |
| V212--Non-Emergent Medical Transportation Phoenix VA Healthcare System (PVAHCS) | Pre-Solicitation | |
| Non-Emergent Medical Transportation Services - Phoenix VA Healthcare System | Pre-Solicitation |
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