J065--EthereaMX Dermatology Laser Maintenance Services (VA-26-00046265) 635-26-4-455-0243

The Department of Veterans Affairs Veterans Integrated Service Network 19 seeks maintenance services for three Etherea MX dermatology laser machines at the Oklahoma City VA Medical Center, with proposals due July 9, 2026 and questions due July 7. The procurement is a 100% Service-Disabled Veteran-Owned Small Business set-aside.

Place of performance is 921 NE 13th St, Oklahoma City, Oklahoma 73104. The period of performance runs one year, September 23, 2026 through September 22, 2027. The NAICS code is 811210, Electronic and Precision Equipment Repair and Maintenance; the PSC is J065.

The contractor must be an OEM-authorized dealer, distributor, or reseller, verified through authorization letters, and must provide OEM-trained technicians with at least two years of field experience. Services include preventive maintenance, corrective maintenance, 24/7 emergency phone support, parts coverage, and all OEM software updates, coordinated with Dermatology and Sterile Processing Services. The contractor must guarantee 95% equipment uptime. Unscheduled service response is within 48 hours for non-emergency calls and 24 hours for mission-critical calls; technical phone support is available weekdays 7:00 AM to 7:00 PM with 2-hour return call guarantees for emergency support. The contractor bears all shipment costs of parts and substitute equipment under FOB destination terms. Personnel must comply with VA security procedures, professional standards, and safety regulations. The government will award a firm-fixed price contract on an all-or-nothing basis and reserves the right to make award solely on initial quotes. Offerors must submit technical capability documentation, complete required small business certifications and FAR 25 provisions, and provide delivery lead time information.