Illumina maintenance and service support

The Department of the Interior's Interior Business Center, on behalf of the National Institutes of Health's National Cancer Institute Center for Cancer Research, is soliciting maintenance and service support for eleven government-owned Illumina sequencing platforms and ancillary equipment. The contractor must provide on-site preventive maintenance, emergency repair services, replacement parts, and technical support for various Illumina systems including NextSeq 550DX units, iScan instruments, a robotic manipulator arm, and NextSeq2000 instruments. Key requirements include OEM-trained and authorized technicians, one planned inspection per instrument during the contract period, emergency on-site repairs with a one-hour initial response time and 48-hour qualified technician visit window, and 24/7 general technical support with unlimited toll-free assistance. Price is the sole evaluation factor, with quotes assessed for fair and reasonableness and consistency with the Statement of Work, and offerors are strongly encouraged to propose discounts. Questions must be submitted by 10:00 AM Eastern Time on April 28, 2026, and firm fixed-price quotes are due by 10:00 AM Eastern Time on May 1, 2026.

This solicitation carries no set-aside designation and is exclusively available to Illumina, Inc. (UEI: KMW3CRWNAAF3) as a sole-source procurement. The contract is structured as a firm fixed-price agreement covering a 12-month base period (CLIN 010) beginning May 10, 2026 for most equipment and June 17, 2026 for one unit, followed by one optional 12-month period (CLIN 110), with a maximum duration not to exceed 24 months. Services will be performed on-site at the National Institutes of Health, National Cancer Institute facilities located at 9000 Rockville Pike in Buildings 10, 37, and 41 in Rockville, Maryland, with preventive maintenance and emergency repairs conducted during standard business hours (8:00-17:00 EST, Monday-Friday, excluding federal holidays). Invoicing will be processed through the Treasury's Invoice Processing Platform with invoices due within 30 calendar days after the month of performance. The Contracting Officer is Bridgette Ornelas, and all quotes should be submitted to bridgette_ornelas@ibc.doi.gov.