G009--Beneficiary Location Service Support - VA Insurance Service in Philadelphia PA

The Department of Veterans Affairs Veterans Benefits Administration is seeking beneficiary locator and outreach services to assist the VA Insurance Service and Operations Center (INS) in locating difficult-to-find beneficiaries and facilitating the completion of life insurance claims for deceased veterans. The services required include obtaining current contact information for named and alternate beneficiaries, conducting genealogical research to identify possible alternate beneficiaries, and conducting outreach to beneficiaries to provide information needed to complete claims. The contractor must meet success criteria that mandate 90% location and outreach completion rates for Tier 1 and Tier 2 cases and 70% for Tier 3 cases, with performance evaluated monthly using a Quality Assurance Surveillance Plan (QASP) that assesses Technical/Quality of Product or Service, Project Milestones and Schedule, and Management objectives using a five-point rating scale. The evaluation criteria emphasize how well the contractor meets defined success criteria across three service tiers and complies with reporting requirements and project management standards. The proposal due date is March 3, 2026, at 2:00 p.m. EST, with the contract performance commencing March 9, 2026.

This solicitation (36C10D26Q0031) is set aside 100% for Service-Disabled Veteran-Owned Small Businesses (SDVOSBs), with a budgeted amount of $25 million and a NAICS code of 561611 (Investigation and Personal Background Check Services). The contract period consists of one six-month base period (March 9, 2026 to September 10, 2026) with a minimum of 1,000 cases (approximately 1,000 per tier) to be provided during the base period, followed by four optional 12-month periods. Key deliverables include a Contractor Project Management Plan, monthly progress reports, a technical kickoff meeting within 10 days of award, and compliance with VA security, privacy, and records management directives. Contractors must submit personnel who require background investigations commensurate with their access level, and all invoices must be submitted electronically monthly to a designated Tungsten Network portal. Place of performance is the VA Insurance Service in Philadelphia, Pennsylvania, and contractors must comply with prevailing wage requirements established by Department of Labor Wage Determination No. 2015-4281 for the DC, Maryland, and Virginia region.