BLS Monthly QASP.docx

This document is a Quality Assurance Surveillance Plan (QASP) template for monthly performance reviews of Beneficiary Locator/Outreach Services (BLS) contracts. The QASP establishes the evaluation framework and rating criteria that will be used to assess contractor performance throughout the contract period. The assessment uses a five-point rating scale—Exceptional, Very Good, Satisfactory, Marginal, and Unsatisfactory—with all ratings requiring objective support and detailed narrative explanations.

The QASP evaluates three primary performance objectives: Technical/Quality of Product or Service, which measures how well the contractor meets success criteria for Tier 1, Tier 2, and Tier 3 cases as defined in the Performance Work Statement Section 5.2.6; Project Milestones and Schedule, which assesses compliance with reporting requirements for updated information and results as specified in PWS Section 5.2.5.D; and Management, which evaluates the contractor's integration and coordination of all activities required to execute the contract in accordance with the Contractor Project Management Plan. The template includes designated fields for reviewer name, vendor identification, review date, performance ratings, and narrative justification for each objective. This is a template document designed to standardize performance monitoring for the VA Insurance Service's beneficiary locator and outreach services contract.