G009--Beneficiary Location Service Support - VA Insurance Service in Philadelphia PA

The Department of Veterans Affairs Insurance Service and Operations Center is seeking locator and outreach services to assist in identifying and contacting difficult-to-find beneficiaries to facilitate the completion of insurance claims. The primary deliverables include obtaining current contact information for named beneficiaries, conducting research to identify alternate beneficiaries, securing updated contact details for those alternates, and performing outreach to provide claims-completion information. These services are designed to enable VA employees to disburse insurance payments more efficiently and improve the accuracy and timeliness of claims processing. Performance will be evaluated using a monthly Quality Assurance Surveillance Plan that assesses contractor performance across three primary objectives: technical quality and product/service delivery measured against success criteria for tiered case categories, project milestones and schedule adherence related to reporting requirements, and management capability in coordinating contract execution activities. Quoters must submit signed copies of the original solicitation and all posted amendments to the contracting officer, with responses due on February 18, 2026 at 4:00 PM Eastern Time.

This opportunity is designated as a Service-Disabled Veteran-Owned Small Business set-aside, limiting competition to qualified SDVOSB firms. The contract structure consists of one 6-month base period followed by four optional 12-month periods, with the Department of Veterans Affairs committing to provide a minimum of 1,000 cases across multiple performance tiers during the base period. Specific award values are not provided in the presolicitation notice, but performance during the base period will be evaluated to determine whether option periods will be renewed and to estimate case volumes for subsequent periods. The product service code is G009 (Other Services) with NAICS code 561611 (Investigation and Personal Background Check Services). The contracting office is the Department of Veterans Affairs Veterans Benefits Administration Acquisition Directorate in Washington, DC, with Contracting Officer Harrison D. Carter serving as the primary point of contact. The place of performance is listed as to be determined.