Enterprise Sales and Marketing Solution
Closed Solicitation Posted
- Solicitation number
- 2031JG22R00025
- Agency
- Departmental Offices Department of the Treasury
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 518210 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Place of performance
- United States
Notice details come from SAM.gov. Updated .
About this opportunity
The United States Mint seeks proposals through Solicitation 2031JG22R00025 to provide an end-to-end enterprise sales and marketing solution as a turnkey retail service. The solution must include a contact center, order management system, fulfillment warehouse operations integrated with an e-commerce platform and point-of-sale system, as well as business analytics and customer relationship management capabilities. Offerors will be evaluated based on technical, management, pricing, security, and past performance factors. Proposals are due by September 2, 2022.
There is no set-aside designation. The NAICS code is 541511 and PSC code is D302. The incumbent contractor is unnamed. The estimated five-year contract value will be determined at award with potential for additional option years extending performance up to ten years total. The place of performance is within the United States and the solution must achieve full operational capability by October 1, 2023 to administer the United States Mint's entire numismatic retail program.
Notice text
This Statement of Objectives (SOO) scope covers the entire United States Mint (USM) numismatic program. The numismatic program includes the business processes of direct-to-consumer/business sales operations over all sales channels. The current business processes include contact center and fulfillment operations, an integrated order management system and warehouse fulfillment application, the eCommerce platform and host site. The scope also includes acceptance orders through a point-of-sales (POS) system that will capture and manage sales from USM retail outlets (POS is currently stand-alone). Additionally, the scope includes the need for business analytics and a customer relationship management solution, as well as business-to-business
solutions (online ordering for bulk).
The successful Contractor shall provide an end-to-end solution that includes all operational components fully integrated as necessary for the USM to administer the numismatic retail program. End-to-end scope is defined as a turnkey retail service solution that includes:
- Hardware
- Software
- Hosting
- Operations and maintenance
- Staffing for contact center and fulfillment warehouse operations
- All contact center functions and equipment
- Physical fulfillment warehouse and manage the fulfillment function
- Receiving and shipping
- Business and system performance analytics
- Sales fraud detection
- Physical product security
- System cyber security
- Integration with USM internal and external systems
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