ESM_Attachment 10 Contractor Performance Questionnaire Final.docx
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- Attached to
- Enterprise Sales and Marketing Solution Federal contract opportunity
- Solicitation number
- 2031JG22R00025
About this file
This document contains a contractor performance questionnaire template for a federal contract opportunity for an Enterprise Sales and Marketing Solution. The questionnaire requests ratings and comments on a contractor's performance on an unspecified past contract. It includes a rating table assessing quality of services, delivery and completion, and overall performance. Respondents are asked to provide strengths, weaknesses and ratings in key areas, and return the completed survey by a specified deadline.
The related federal contract opportunity is a solicitation for an Enterprise Sales and Marketing Solution for the United States Mint. The scope of work includes providing an end-to-end retail service solution integrating hardware, software, hosting, operations and maintenance, staffing for contact centers and fulfillment warehouses, all contact center functions, physical fulfillment warehouse management, receiving and shipping, business and system performance analytics, and sales fraud detection. Integration is required with both internal and external USM systems. The solicitation is being conducted by the Department of the Treasury Departmental Offices.
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ATTACHMENT 9 – CONTRACTOR PERFORMANCE QUESTIONNAIRE
CONTRACTOR PERFORMANCE QUESTIONNAIRE
UNITED STATES MINT ENTERPRISE SALES & MARKETING SOLUTIONI
The United States Mint requests your prompt attention. Please return this survey to: colleen.grinnell@usmint.treas.gov no later than 3:00 pm Eastern Time.
Using the rating table below, please provide ratings and concise comments regarding your overall assessment of the offeror’s performance on the contract identified below. Please note that representatives from the United States may need to contact you for further information.
CONTRACT DESCRIPTION:
Contractor/Offeror Name:
Contract Number:
Contracting Agency’s Name and Address:
Contracting Officer’s Name and Telephone:
Total Amount of Contract:
Period of Performance:
Brief description of supplies, services, or equipment provided by the contractor:
Explanation of any problems or delays encountered:
RATING TABLE
| 1. | Marginal: The Contractor lacked a basic understanding of the work and the capacity to fulfill the requirements. Contractor’s performance was inadequate and contract requirements were often not met. |
| 2. | Acceptable: The Contractor satisfactorily performed the services with some minor discrepancies. Overall performance was in accordance with the terms and conditions of the contract. |
| 3. | Good: The Contractor consistently met general contract requirements and understood customer needs. The Contractor’s performance was thorough, comprehensive, and more than satisfactory. There is no history of practices or processes that were detrimental to the customer. |
| 4. | Excellent: The Contractor demonstrated exceptional performance and innovative practices and/or processes. The Contractor’s efficiency, productivity, and product enhancements lead to real cost savings and efficiencies for the customer. The Contractor consistently exceeded customer needs. |
| 5. | Not Applicable: Does not apply |
QUALITY OF SERVICES
1. DID THE CONTRACTOR PROVIDE QUALITY PRODUCTS OR SERVICES?
Strengths:
Weaknesses:
Rating: 1 2 3 4 N/A
2. WAS THE CONTRACTOR COOPERATIVE AND RESPONSIVE TO CHANGING NEEDS OF THE CUSTOMER?
Strengths:
Weaknesses:
Rating: 1 2 3 4 N/A
DELIVERY/COMPLETION
1. WERE THE CONTRACT/TASK DELIVERABLES COMPLETED ON TIME?
Strengths:
Weaknesses:
Rating: 1 2 3 4 N/A
2. WERE THERE INSTANCES OF REQUIRED RE-WORK? WAS UNNECESSARY REWORK CAUSED BY THE CONTRACTOR OR GOVERNMENT?
Strengths:
Weaknesses:
Rating: 1 2 3 4 N/A
CONTRACTORS OVERALL PERFORMANCE
Please rate the Contractor’s overall performance under this contract: 1 2 3 4
THE UNITED STATES MINT APPRECIATES YOUR COOPERATION.
Signature of Person Completing this Form: ___________________________ Date: ___________
Printed Name of Person Completing this Form: _______________________________________________
Organization: _______________________________ Position Title: ________________________
Telephone: _______________________ E-mail: _______________________________________
File details come from the government source that posted it. Updated .